Ops Manager

Contact Number - 7892006386

Position Summary

The OPD Manager oversees the daily operations of the Out-Patient Department to ensure efficient patient flow, high-quality patient care, adherence to medical standards, and smooth coordination between clinical and non-clinical teams. This role ensures optimal patient experience and operational efficiency.

Key Responsibilities1. OPD Operations Management

• Oversee day-to-day functioning of the OPD, including registration, billing, triage, consultation rooms, and patient waiting areas.
• Ensure timely opening/closing of OPD and proper availability of staff and resources.
• Monitor patient flow to reduce waiting times and improve service efficiency.

2. Patient Experience & Service Quality

• Ensure a safe, clean, and patient-friendly environment.
• Handle patient concerns or complaints and ensure quick resolution.
• Implement patient satisfaction surveys and draft improvement plans.

3. Staff Management

• Supervise receptionists, nursing staff, coordinators, and support staff in OPD.
• Manage staff scheduling, rostering, and daily work allocation.
• Conduct training programs for staff on customer service, processes, and hospital protocols.

4. Coordination & Communication

• Coordinate with doctors, nursing heads, diagnostic departments, pharmacy, billing, and insurance teams.
• Ensure accurate communication of doctor schedules and any changes.
• Arrange interdepartmental meetings to resolve operational challenges.

5. Quality, Compliance & Safety

• Ensure adherence to hospital policies, medical ethics, and regulatory guidelines (NABH/JCI if applicable).
• Maintain proper documentation, patient records, and OPD statistical reports.
• Ensure infection control practices are followed within OPD areas.

6. Resource & Inventory Management

• Ensure availability of medical consumables, equipment, and supplies.
• Coordinate with procurement and biomedical teams for maintenance or replacement of equipment.
• Manage budgeting for OPD operational expenses.

7. Performance Monitoring

• Track OPD KPIs like patient volume, waiting time, TAT (Turnaround Time), and staff productivity.
• Prepare daily/weekly/monthly OPD performance reports for management.
• Implement process improvements based on data analysis.

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

• Provident Fund

Work Location: In person