Optical Receptionist

Job Overview
Join our Cohens Optical team as an Optical Receptionist, where your energetic and welcoming presence will be the first point of contact for patients entering our optical clinic. In this vital role, you will coordinate patient appointments, manage medical records, and assist with optical and ophthalmology-related procedures. Your enthusiasm and attention to detail will help create a positive experience for every patient while ensuring smooth clinic operations. This paid position offers an exciting opportunity to combine customer service excellence with healthcare support in a fast-paced environment.

Duties

• Greet patients and customers, check them in/out, and create a welcoming, organized environment.
• Book, confirm, and manage eye exam appointments while coordinating doctor availability.
• Answer calls, respond to inquiries, and direct questions to appropriate staff.
• Collect and update patient information, insurance details, and medical history accurately.
• Verify vision insurance eligibility and explain basic coverage to patients.
• Maintain records, file paperwork, and ensure accurate data entry in the system.
• Handle transactions, co-pays, and receipts in a professional manner.
• Communicate with opticians and optometrists to ensure smooth patient flow.
• Keep the reception area clean, stocked, and running efficiently.
• Address concerns, provide updates on wait times or orders, and ensure a positive experience.

IF YOU ARE WILLING TO LEARN WE ARE WILLING TO TRAIN.

Pay: $17.00 - $22.00 per hour

Benefits:

• Employee discount

Work Location: In person