Optical Technical Lead

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Optical Technical Lead is responsible for providing technical guidance, training, and support across markets. He/she ensures operational excellence, develops product assortments, enhances customer journeys, and supports the expansion of the Optical business into new stores and regions.

RESPONSIBILITIES

LANGUAGE & TECHNICAL SKILLS

EDUCATION

Bachelor’s degree in Optometry, or Optical Science, or a related field.

EXPERIENCE

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Drives Engagement

Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, readily includes people and ensures their efforts are recognized; seeks to learn from their success. Ensures that people understand exactly why the work is important and meaningful.

Develops Talent

Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and other support for other people's development.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.