Optician- 4-Day Work Week 30-34 hours (or 5-Day Option)

About Us

This opening is a full-time position (4-day work week or 30-34 hours) for our Waukee location. Alongside our Waukee location, Elite Eye Care, PC has two thriving and evolving private optometry practices in Ankeny as well as one in Norwalk . Occasional travel to Ankeny and Norwalk locations may be necessary but the home base would be in Waukee.

We are customer-centric, supportive and innovative.

Our work environment includes:

• 4-day work week (30-34 hour work week) with the option to pick up a 5th day
• Modern and safe office setting
• Growth opportunities
• Robust Incentive Program
• Continuing Education Opportunities

Typical Work Hours:

Monday-Thursday 7:45-5:30

Friday 7:45-2:00

*May vary based on department

Optical Team Member- Job Description

Clinical Optician

Guide patients through the selection and fitting of new glasses or sunglasses. Utilize effective and thoughtful questioning to understand patient needs, lifestyle as well as budget in order to maximize time spent with patients. Interact directly with patients to dispense their eyewear and educate them on the care of their new eyewear with an emphasis on highlighting product features and quality. Provide support with frame adjustments and repairs, and check in completed eyewear to ensure everything was ordered and received correctly before notifying patients. Help troubleshoot any concerns with their selections, and assemble or mount lenses into frames as needed.

Assist doctor in exam room by scribing into our EHR system, absorbing optical recommendations and applying them to the complete and individualized optical experience for each patient.

Check In/Out

Welcome patients and visitors by greeting them. Interface with patients and balance a manageable patient flow during check-in and check-out procedures. Maintain an understanding of all accepted insurance plans and benefits. Collect all copayments, deductibles and fees due at the time of appointment. Run necessary reports at the close of each business day to reconcile cash drawer/credit card transactions and submit accurate report/deposit information to the Optical Director. Actively pursue strategies to increase patient retention through pre-appointment process.

Team Player

Contribute to a positive patient experience by ensuring the office appearance and process of care from greeting to retention consistently exceeds patient expectations. Exhibit the values of the optometry practice through communicating gratitude, value of products and services and transparent billing procedures. Provide back-up for incoming calls, patient scheduling, greeting patients, and providing for other duties within your department as well as other eyecare duties as needed within alternat departments.

Elite Eye Care Mission Statement

At Elite Eye Care, our vision is to bring joy, clarity and confidence to every life we touch through exceptional, patient-centered care. We are dedicated to delivering comprehensive, whole-person eye care in an environment rooted in safety, trust and respect. Through a collaborative team approach and a solution-focused mindset, we aim to inspire hope, exceed expectations, and raise the standard of care--every visit, every time.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Optical: 1 year (Required)
• Customer Service : 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: In person