ORACLE APPLICATION ANALYST (C2M/CCS)

Job Summary

Fayetteville Public Works Commission is seeking an Oracle Application Analyst (C2M/CCS) to support, maintain, and enhance enterprise utility applications, including Oracle Utilities Customer to Meter (C2M) and Customer Care & Billing (CCS). This role ensures reliable system performance while supporting customer service and billing operations.

Key Responsibilities

• Provide day‑to‑day support for Oracle Utilities C2M/CCS applications
• Troubleshoot, analyze, and resolve system and application issues
• Configure and maintain application functionality
• Support integrations, APIs, batch processes, and interface monitoring
• Execute system, integration, and user acceptance testing (UAT)
• Assist with upgrades, patches, and change management processes
• Develop and maintain system documentation and knowledgebase materials
• Partner with business users to gather requirements and implement solutions
• Generate reports and support data extraction using queries
• Support customer service, billing, and meter‑to‑cash processes

Minimum Qualifications

• Bachelor’s degree + 3 years of application support experience
  OR Associate degree + 7 years experience
  OR High school diploma + 11 years experience
• Experience supporting enterprise applications in a production environment
• Strong troubleshooting and problem‑solving skills
• Understanding of SDLC and change management processes

Preferred Qualifications

• Experience with Oracle Utilities C2M, CCS, or CIS platforms
• Knowledge of utility billing and meter‑to‑cash processes
• Experience with integrations, APIs, or SaaS/cloud applications
• Familiarity with ServiceNow or similar ticketing systems
• Experience with testing, upgrades, and release management

Additional Information

• Strong communication and documentation skills required
• Ability to manage multiple priorities in a fast‑paced environment
• Office‑based role with prolonged computer use

Special Requirements

• Ability to perform the essential functions of the position, including extended computer‑based work.

What We Offer

Health & Wellness Benefits :

• Medical, Dental, and Vision Plans with HSA and FSA options.

• Group Life and Long ‑ Term Disability Insurance.

• Cafeteria plan and flexible benefits program

• Wellness program with incentives and benefit credits through Know Your Number® participation

• Onsite Gym and Onsite Medical Facility.

Retirement & Financial Benefits :

• Pension through the NC Local Government Employees’ Retirement System.

• 401(k) Match Retirement Plan.

• 457 Plan for additional retirement savings.

• A $5,000 sign-on bonus.

• The opportunity to work for an award ‑ winning utility recognized for excellence, reliability, and community stewardship

• A mission ‑ driven environment where leadership, innovation, and operational excellence directly impact the quality of life for the community we serve.

Work ‑ Life Balance & Support :

• Paid Holidays and PTO with rollover options.

• Relocation assistance and temporary housing allowance (if applicable).

• Employee Assistance Program (EAP)

Career Development :

• Mentorship and career development programs, and opportunities for advancement.

Apply today to support critical systems that power utility operations and customer service for our community.

EMPLOYER’S RIGHTS: This job description is general and illustrative of the kind of duties required of this position. It is not exhaustive and does not contain a detailed description of all the duties that may be assigned to the incumbent occupying this position.

• Applicants must be currently authorized to work in the United States on a full-time basis.
• PWC does not offer employment-based visa sponsorship now or in the future.

Grade 414 $81,932.46-$107,946.02/ Salary

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