Oracle CDM (Customer Data Management) Consultant-3

The Oracle CDM Consultant will lead the design, implementation, configuration, and support of the Customer Data Management (CDM) module, integrating with upstream and downstream systems (ERP, CRM, order orchestration). The consultant will help define master data strategy, ensure data consistency, and drive best practices across customer data domains.

Serve as the functional lead for Oracle CDM (Customer Data Management) module

Define master data strategy by analyzing customer data from multiple sources

Perform extraction, transformation, and loading (ETL) of customer data from Oracle Fusion ERP to Salesforce (SFDC) or other systems

Configure prototypes in sandbox/dev environments; validate and refine with stakeholders

Sketch solution designs (whiteboarding), document functional design, solution approach

Work with business users to collect requirements and map business processes (e.g., in Visio)

Engage in all phases of project lifecycle: analysis, design, development, testing, deployment, support

Collaborate with IT / technical teams to recommend changes or optimizations in existing architecture or use cases

Ensure alignment with upstream sales processes and downstream order orchestration / supply chain flows

Maintain data quality, address duplicate detection, hierarchy management, relationship modeling of entities (accounts, contacts, prospects)

Provide detailed documentation and deliverables; participate in review sessions, status calls

Communicate effectively with stakeholders, present solution options, manage expectations

Troubleshoot post-go-live data issues, support enhancements

Minimum 9+ years of hands-on experience in Oracle CDM implementation (or related customer data management

Experience in at least one full implementation (from analysis through go-live)

Deep understanding of customer data domains: account, contact, prospect, relationships, hierarchies

Experience with Oracle 11i or R12 or other CRM systems is a plus

Strong ETL / data transformation experience (import, cleansing, merging, deduplication)

Ability to configure working prototypes in a development/sandbox environment

Excellent written & verbal communication skills

Ability to multi-task and manage multiple deliverables in a fast-paced environment

Strong analytical, problem-solving, organizational skills

Experience or exposure to sales/order / order orchestration / supply chain integration