Support Analyst

Total Exp should be min 7-10 Years

Relevant Exp should be 6-8 Years

• Experience in Administration/Design and Implementation on EMC Storage arrays, Symmetrix, VMAX, PMAX, Unity, XtremIO, Isilon, VNX etc
• Experience in SRDF and time finder configuration in EMC storage environment
• Strong Knowledge on Performance analysis factors of Storage Arrays
• In-depth knowledge of using SYMCLI
• Experience in Designing, Configuring and troubleshooting Fabric Environments constituting Brocade/ McData/ Connectrix/ Cisco switches.
• In-depth knowledge of managing and administering ECC
• Certification on EMC technology is an added advantage.
• Knowledge of Tape libraries MSL, ESL and EML
• Hands-on knowledge on in any of the storage management applications like Storage Essentials, ECC etc
• System administration experience on HPUX or Sun Solaris, and knowledge on Volume Manager Concepts would be an added value.

• In depth Knowledge on ITIL processes like Incident management, Problem Management, Configuration management and Change Management processes.
• Certification on EMC Storage technology is an added advantage.
• Good skills on performance optimization.
• Solving complicated Hardware cases and Liaising with Hardware Vendor/EMC support
• Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA
• Provide operational support on a 24x7 rotation basis.
• Should have scripting knowledge

Additional Skills:

• Interpersonal sensitivity and customer responsiveness
• Leadership skills
• Excellent knowledge of the IT environment and its future trends
• Ability to communicate complex technical contents plainly and simply
• Strong consulting skills, flexibility, and resourcefulness
• Exposure to Customers Globally
• Good written and verbal communication skills
• Certifications in relevant technologies
• Service and Customer Orientated / Team player (TCE).
• Strong ability to work under pressure / Flexible and self-motivated.
• Scripting knowledge would be added benefit
• Exposure to Project work is desirable