Oral Surgery Intake / Treatment Coordinator

Position: Business Team - front office Treatment Coordinator/Patient Care Coordinator

Overview
Join our dynamic healthcare team as an Oral Surgery Intake / Treatment Coordinator, where your energetic and organized approach will be vital in delivering exceptional patient care. In this pivotal role, you will serve as the first point of contact for patients, guiding them through the intake process and coordinating their treatment plans with precision and compassion. Your expertise in medical administrative support, combined with your knowledge of dental and medical terminology, will ensure smooth operations within our busy oral surgery practice. This is an exciting opportunity for a motivated professional to make a meaningful impact while working in a fast-paced, patient-centered environment.

Why Join Western Pennsylvania Oral and Maxillofacial Surgery?

• You CAN be satisfied with your job?
• You Will be appreciated?
• It is a rewarding career that combines great salary, excellent hours and fantastic perks?
• If you're tired of going to a job you don't love, we encourage you to apply today.

Duties

• Greet patients warmly and efficiently manage patient check-in and check-out processes using advanced EMR (Electronic Medical Records) system DSN cloud.
• Verify insurance coverage, perform insurance eligibility checks, and communicate benefits clearly to patients to facilitate accurate billing and collections.
• Schedule appointments for consultations, treatments, and follow-up visits utilizing dental office management software, ensuring optimal workflow.
• Review and update patient medical records meticulously, ensuring compliance with HIPAA regulations and maintaining confidentiality at all times.
• Assist patients with completing intake forms, gather medical histories, and document care plans accurately using ICD-10/ICD-9 coding standards for billing purposes.
• Coordinate with clinical staff to prepare treatment rooms and ensure all necessary supplies are available for procedures.
• Handle multi-line phone systems professionally, providing excellent customer service while managing appointment inquiries and patient concerns with tact and clarity.

Requirements

• Proven experience in a dental or medical office setting, preferably within an oral surgery or specialty clinic environment.
• Strong knowledge of EMR systems; proficiency in Microsoft Office is essential.
• Familiarity with medical billing practices including CPT coding, ICD coding (ICD-10/ICD-9), insurance verification processes, and Medicare guidelines, preferred.
• Excellent communication skills with a focus on phone etiquette and patient service excellence.
• Demonstrated ability to review documentation thoroughly while maintaining accuracy under pressure.
• Knowledge of HIPAA regulations to ensure the confidentiality and security of health information management.
• Strong organizational skills with attention to detail in scheduling, filing, and managing medical records.
• Previous clinic or dental office experience along with clerical support skills including filing, typing (10 key), and multi-line phone operation is highly desirable. Embark on a rewarding career where your dedication enhances patient experiences daily! We are committed to fostering a supportive environment that values your expertise in health information management and administrative excellence—help us deliver outstanding oral healthcare with energy and professionalism!

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Employee discount
• Free flu shots
• Free parking
• On-the-job training
• Paid time off
• Professional development assistance

Work Location: In person