Oral Surgery Patient Experience Coordinator

Job Overview
We are seeking a dynamic and compassionate Oral Surgery Patient Experience Coordinator to join our dedicated healthcare team. In this vital role, you will serve as the primary point of contact for patients, ensuring a seamless and positive experience from initial appointment scheduling through post-treatment follow-up. Your energetic approach and attention to detail will help foster a welcoming environment, streamline administrative processes, and support exceptional patient care. This position offers an exciting opportunity to contribute to a busy oral surgery practice while utilizing your strong organizational and communication skills.

Duties

• Manage patient intake processes, including verifying insurance coverage, insurance authorization, and scheduling appointments efficiently using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Dentrix.
• Provide outstanding patient service by answering multi-line phone systems with professionalism, demonstrating excellent phone etiquette, and addressing patient inquiries promptly.
• Conduct insurance verification and pre-authorizations, ensuring accurate documentation review and adherence to HIPAA regulations for patient confidentiality.
• Assist with medical billing and coding tasks, including CPT (Current Procedural Terminology), ICD-10/ICD-9 coding, and medical documentation review to facilitate accurate claims submission via platforms like Athenahealth or Eaglesoft.
• Maintain meticulous medical records management, including filing, data entry, and updating electronic health information using EMR systems such as eClinicalWorks or Hospital Information Systems.
• Support front desk operations by managing appointment scheduling, patient check-in/check-out procedures, and coordinating care plans with the clinical team.
• Perform office management duties such as filing, data entry with 10-key typing skills, and maintaining organized medical records to ensure smooth clinic operations.

Experience

• Prior clinic or dental office experience with a strong background in medical administrative support and customer service.
• Familiarity with EMR systems such as Epic, Meditech, Dentrix, Eaglesoft, or similar platforms is highly preferred.
• Knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and medical billing processes is essential for accurate documentation and insurance processing.
• Experience in handling insurance verification procedures for Medicare and private insurers like Anthem or Aetna.
• Bilingual abilities are a plus to effectively communicate with diverse patient populations.
• Demonstrated competence in office management tasks including multi-line phone systems operation, filing systems, and health information management.
• Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel) and familiarity with dental or hospital information systems such as Eaglesoft or Carestream Dental software. Join us in delivering exceptional patient experiences through energetic engagement and meticulous administrative support! We value dedicated professionals who thrive in fast-paced environments and are passionate about providing top-tier care in oral surgery settings.

Pay: From $50,000.00 per year

Work Location: In person