Order Coordinator (O2C)

Order Coordinator, O2C

ABOUT:

Titan Manufacturing is a vertically integrated manufacturing and warehousing organization supporting CPG brands incubated through our parent company, Starshot Ventures. Starshot Ventures is both a venture creation studio, and a growth stage investment firm. Starshot Ventures is backed by a team of highly successful consumer brand entrepreneurs and investors who anticipate and deliver on consumers’ wellness needs. We invest in and build subversive and energetic brands in the health and wellness space. Kurt Seidensticker sold Vital Proteins, a category creating dietary supplement brand, to Nestle Health Sciences in 2022 in one of the most successful dietary supplement exits in history.

WHY JOIN US:

We are seasoned leaders and well-respected brand builders on a mission to empower and nurture unique brands that make health and wellness accessible for all. We lead with curiosity and chase bold ideas in the pursuit of helping others be their best. This is a role where you will have the opportunity to charge your own path - and be a game-changer in the industry - amongst a group of passionate wellness pioneers. If you share this passion and are looking for an exciting opportunity to make a difference, we encourage you to apply.

ROLE SUMMARY:

The Order Coordinator is responsible for managing and executing all aspects of the company’s order operations, including order intake into our ERP, order portal oversight, order fulfillment, retail distribution, and shipping accuracy. This role ensures seamless coordination between internal teams and external partners to deliver orders on time, in full, and with high accuracy. The coordinator also oversees EDI processes, inventory allocation, and retail compliance requirements, playing a key role in driving operational efficiency and customer satisfaction across the enterprise supply chain. We offer competitive compensation and benefits packages, including medical insurance, retirement plans, and opportunities for professional development. If you are passionate about ensuring high-quality standards and driving continuous improvement, we encourage you to apply for this position.

Titan Manufacturing is an equal opportunity employer. We value diversity and inclusion in our workforce and encourage candidates of all backgrounds to apply.

Note: This job description is intended to provide a general overview of the position and does not encompass all the tasks and responsibilities that may be assigned or required..

Key Responsibilities

1. Order intake & order network oversight

• Order Intake & ERP Management: Ensure all incoming orders are accurately captured and processed in NetSuite ERP, maintaining clean and timely order flow across all channels
• Shopify Integration Oversight: Monitor and maintain Shopify–NetSuite integrations to ensure orders, inventory, and fulfillment data sync correctly and without disruption.
• Marketplace Order Management: Manage order intake and status updates across marketplace portals including FBM, TikTok Shop, and FBA, ensuring orders are routed correctly for fulfillment and customer expectations are met.

2. Order Fulfillment & Processing

• Oversee order lifecycle from receipt to shipment, ensuring accuracy in order entry, system processing, and allocation.
• Align fulfillment operations with demand planning forecasts and capacity constraints.
• Coordinate with warehouse teams on picking, packing, and dispatch accuracy.

3. Retail Order Management

• Plan and manage fulfillment of retail and big-box customer orders, ensuring compliance with routing guides and delivery windows.
• Coordinate advance shipment notifications (ASNs), labeling, and palletization as per customer-specific requirements.

4. EDI & Systems Coordination

• Serve as a primary point of contact for Electronic Data Interchange (EDI) workflows, ensuring timely and accurate data transmission for orders, confirmations, shipments, and invoices.
• Troubleshoot and resolve EDI mapping or transaction errors with IT and trading partners.
• Maintain master data integrity across ERP, WMS, and customer systems.

5. Customer Service

• Act as the point of contact for inquiries related to logistics or order fulfillment.
• Resolve issues such as delivery delays, damaged goods, or incorrect shipments.
• Provide excellent customer service to maintain client satisfaction.

6. Cross-Functional Collaboration

• Work closely with procurement, sales, and warehouse teams to align logistics with business needs.
• Communicate updates or potential issues with other departments.

Qualifications & Competencies

• Strong understanding of logistics networks, retail distribution requirements, and order management workflows.
• College Degree Required. Proficiency with ERP systems (e.g., NetSuite, SAP), WMS tools, and EDI platforms.
• Excellent communication skills and ability to coordinate across internal teams and external partners.
• Detail-oriented with strong problem-solving skills and commitment to operational excellence.
• Demonstrated ability to lead outbound logistics execution in a fast-paced, high-volume environment.
• Strong prioritization and decision-making skills with the ability to balance service, cost, and capacity trade-offs.
• Experience acting as an operational “quarterback” across warehouse, transportation, and customer-facing teams.

Job Type: Full-time, Salary

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• LaVergne, TN 37086: Reliably commute or planning to relocate before starting work (Required)

Work Location: In Person, some remote possible

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person