Order Entry & Coordination Specialist

Position Overview

The Order Entry & Coordination Specialist is responsible for accurately processing customer orders, coordinating internal teams, and ensuring smooth order fulfillment from initial request through delivery. This role requires strong attention to detail, excellent organizational skills, and the ability to communicate effectively with customers, vendors, sales teams, and operations departments.

Key Responsibilities

• Enter and process customer orders accurately into company systems and databases.
• Review purchase orders, customer requests, pricing details, and product information for accuracy.
• Coordinate order activities between sales, warehouse, logistics, purchasing, and customer service teams.
• Monitor order status and provide timely updates to customers and internal stakeholders.
• Resolve order discrepancies, delays, or issues while maintaining excellent customer service.
• Maintain accurate records of orders, invoices, shipping details, and customer information.
• Assist with inventory availability checks and coordinate product fulfillment.
• Prepare order reports and track key performance metrics.
• Communicate with vendors and suppliers regarding order confirmations and delivery schedules.
• Support administrative tasks related to order management and operational coordination.
• Ensure compliance with company policies and quality standards throughout the order process.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–3 years of experience in order entry, customer service, administration, logistics, or operations support.
• Strong data entry skills with excellent accuracy and attention to detail.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and order management systems.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize workloads, and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work independently and collaborate effectively with teams.

Preferred Skills

• Experience with ERP, CRM, or inventory management software.
• Knowledge of supply chain, shipping, or fulfillment processes.
• Strong organizational and documentation skills.
• Ability to identify process improvements and support operational efficiency.

Work Environment

This position may be available as a remote, hybrid, or onsite role depending on company needs. The specialist will collaborate with multiple departments to ensure accurate and timely order processing while delivering a positive customer experience.

Core Competencies

• Order Management
• Data Accuracy
• Customer Service
• Communication
• Organization & Time Management
• Problem Solving
• Team Collaboration
• Process Improvement