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Order Entry Specialist
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Since 1995, National Products Inc., the creator of RAM® Mounts, has been the leader in premium mounting solutions for high-vibration environments. Our products are trusted by the most demanding industries—from powersports and automotive enthusiasts to law enforcement, fleet managers, and off-road adventurers. We design and manufacture rugged, versatile mounts for phones, tablets, GPS units, cameras, radios, and more—keeping critical gear secure in any environment. Proudly Made in the USA, our products come with a lifetime warranty, delivering unmatched reliability and performance.
Job Description:
The Order Entry Specialist is tasked with the accurate and efficient handling of customer orders, which involves obtaining purchase order details, providing quote pricing on bids, and entering data into the ERP system. This role requires verifying order completeness, cross-checking information against existing records, and maintaining meticulous documentation. Finally, this role will work cross-functionally with Sales and Operations to ensure customer needs are met across the organization.
Duties and Responsibilities:
- Obtain customer purchase order details (product codes, quantities, pricing, and shipping methods) and accurately input all information into the Order Management System.
- Quote pricing on bids and estimates and assist sales team support tasks
- Assist in updating customer purchase information into the system, ensuring high data integrity
- Verify and update customer and order information for terms of service and agreement
- Review orders for further processing using multiple input methods and services, including EDI and web based software services, assisting sales with technical support as necessary
- Communication with clients regarding order status, delays, and processing requirements.
- Work cross functionally with Sales and Operations teams to ensure customer needs are met across the organization, assisting other processes as needed
Skills and Specifications
- Clear verbal and written communication skills
- Able to work in fast-paced, self-directed environment
- Proficient computer skills including MS Office and CRM software
- Excellent telephone sales and service skills
- Highly organized and efficient and excellent time management skills
- Energetic with a self-starter mentality
Education and Qualifications
- High school diploma required
- Degree from a 2 or 4-year accredited university preferred
Salary Range: $25.00 - $30.00
Benefits
- Employer paid Medical, Dental, Vision, and Life Insurance
- Two weeks of PTO (up to three weeks with tenure) with seven paid holidays
- 401k with up to 4% employer match
- Additional paid parental leave beyond state/federal offerings
- Quarterly catered lunch events for all employees
- RAM Mounts product discounts
Position Status: Full Time
Position Location: On-Site
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