Order Entry/Customer service

POSITION SUMMARY

Location: US-WI Friendship

Department: Order Entry

Salary is commensurate with experience.

Status: Full Time, Employee

Job Category: Technology Equipment Distribution

Relevant Work Experience: 3+ Years Career

About XPC Corporation

Xtreme Power, a global provider in power quality solutions, is dedicated to providing the most reliable power protection for mission critical applications. Its innovative product portfolio ensures consumer peace of mind with ideal solutions for maximum uptime. Xtreme Power manufactures UPS, power distribution units, and portable cooling products for a global network of OEMs and distributors. Headquartered in Denver, CO, our distribution centers across the U.S. and Europe ensure fast and accurate delivery. For more information, visit www.xpcc.com

XPC is seeking an order entry/customer service to support order entry functions from presales to post sales within our market leading company. In this role, you will provide continuity of order entry, providing communication from operations to sales, coordinate lead time, and all aspects of order entry.

Duties/Responsibilities:

• Resolve problems concerning deadlines, logistics systems, or customer issues.
• Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
• Work with management and customers to improve supply chain efficiency or sustainability.
• Perform order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders
• Customer communication with respect to order fulfillment

Skills/Requirements/Qualifications

• Time Management - Managing one's own time and the time of others.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Coordination - Adjusting actions in relation to others' actions.
• Microsoft Office
• Basic knowledge of accounting principles
• Comfortable entering and retrieving data on web-portals, etc./quick learner
• Excellent math, organization, and time management skills
• Customer service experience with superior phone skills
• Ability to work in a fast paced, performance based environment
• Good written and verbal skills
• Detail oriented

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: In person