Order Fulfillment Operations Specialist

What a Day Looks Like

Based in Madison, WI (53704), you’ll be the hub connecting orders, inventory, and deliveries. You’ll start your morning by reviewing incoming orders and updating the “Open Jobs Report,” making sure everything is current and precise. As the day moves on, you’ll coordinate with warehouse, purchasing, and account management teams, keep an eye on stock levels, and clear any roadblocks so products ship on time and accurately.

Compensation

Pay: $17–$22 per hour, depending on experience.

Core Impact

• Own the end-to-end order flow: from receipt through shipment and delivery follow-up.
• Maintain and continuously update the “Open Jobs Report” to reflect real-time order status.
• Track inventory and support replenishment to prevent stockouts and delays.
• Partner cross-functionally to streamline handoffs, remove bottlenecks, and elevate the customer experience.
• Respond to internal Account Managers’ questions and quickly resolve fulfillment issues.
• Document order details, shipment confirmations, and exceptions with meticulous accuracy.
• Join regular team huddles to review performance metrics and propose improvements.

What You Bring

• Hands-on experience in fulfillment, logistics, or a similar operations role.
• Exceptional organization and a sharp eye for detail.
• Clear, professional communication and strong collaboration skills.
• Comfort working both independently and as a reliable team player.
• Fluency with inventory management systems and the Microsoft Office Suite.
• Ability to lift and move packages up to 50 lbs.
• Flexibility to work overtime when business needs arise.

Preferred Strengths

• Production optimization mindset—finding smarter, faster ways to work.
• Distribution experience—familiarity with carriers, shipping workflows, and delivery timing.

Why This Role

In this position, you’ll be the difference between an order that ships and an experience that delights. If you thrive in a fast-paced environment, enjoy solving logistical puzzles, and care about getting the details right, this is where you’ll shine.