Order Fulfillment Specialist

• Receives and process customer inquiries while ensuring that information is clearly transferred to all related teams.
• Regularly provides status reports for outstanding inquiries.
• Prepares and reviews quotes/proposals.
• Receives, prioritizes, and processes customer orders.
• Generate specific and clear customer requirements to all implementing organizations.
• Regularly provides status reports for outstanding orders.
• Schedules and releases orders for shipments in accordance to MHPSA policies and customer requirements.
• Prepares invoice/billing document per order terms.
• Provide prompt resolution of customer issues with regard to warranty, suspense, deficiencies and other contract/purchase order issues.
• Provide afterhours support for outages and emergencies.
• Work closely with the LTSA and Sales teams to develop and establish a centralized tracking (historical - current - planning) system. Working as a team, coordinate the effort with support functions.
• Support the development and improvement of processes and procedures and document process descriptions defining specific steps/actions necessary to complete daily functions.
• Provide assistance with the investigation and resolution of routine problems.
• Provide assistance in the coordination of activities with other internal departments to meet customer needs.
• Provide support as required for Customer Master entry and/or maintenance.
• Provide assistance and feedback to higher classified personnel on important customer issues.
• Minimal overnight travel (less than 10%).
• Perform other such duties as may be required.

• Ensure systems of record are fully utilized, maintained and are kept accurate.
• Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Contribute to building a positive team spirit.
• Communicate effectively with all levels of employees.
• Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties.
• Ensure proper control of Export Controlled Data as required by MHPSA policy, and federal and state laws.
• Maintain the highest degree of honesty and integrity at all times.

• Education and/or Experience: Bachelor's Degree in technical or business related field from an accredited college/university or its recognized equivalent in directly related work experience. Minimum 3 years directly related experience and/or training; or equivalent combination of education and experience.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients,
• customers, and the general public.
• Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and d raw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills: Knowledge of database software; project management software; spreadsheet software and word processing software; electronic mail; graphics;
• technical diagrams; flow charts, etc.

Alphanumeric is a dynamic company born of a diverse mindset and held to a distinctly high standard. You may know us as a tech and communications firm established in 1979, but we also lead life science and healthcare organizations toward a more efficient future across the globe, bringing patients and providers together to build personalized relationships that fit their needs.But at our core, we are a family with a shared and passionate dedication to our customers. We treat our candidates as amazing (because they are!)Apply today to join our family and Make Your Mark!