ORDER FULFILLMENT SPECIALIST

Description

Trident Seafoods is the largest vertically integrated seafood harvesting and processing company in North America. Trident is a privately held, 100 percent USA-owned company with primary seafood processing operations and fleet support in twelve Alaska communities. Trident’s global operations produce finished wild Alaska seafood products in 6 countries and its sales teams serve customers in over 50 countries. Trident employs approximately 9,000 people worldwide each year and partners with over 5,400 independent fishermen and crewmembers. Species harvested and processed by Trident include virtually every commercial species of salmon, whitefish, and crab harvested in the North Pacific and Alaska. The global supply chain also includes cultured and wild species from a network of trusted sources worldwide.

Summary: The Supply Chain Order Fulfillment Specialist will be responsible for actively supporting company goals in the analysis of business operations that minimize company cost, maximize process efficiencies, and improve the customer experience. This position will optimize the Customer Supply Chain by interacting with Sales, Planning, Manufacturing, Customers Transportation, and Warehouse Teams to guarantee on-time service and in full to our customers while maximizing revenue and minimizing costs.

This position will engage in cross departmental communication to provide analytical and tactical support for continuous supply chain improvement. The specialist will be a key support role for filling orders to completion and coordinating with sales on potential and existing business. This position works closely with various cross functional teams and levels. This individual will assist demand planning with analysis of sales reporting, sales forecasting, systems functionality, as well as ad hoc analysis.

Essential functions (responsibilities, tasks, supervisory needs)

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Establish a strong network and foster collaboration with internal customers; Supply and Demand Planners, Operations, Traffic and Sales Managers/Coordinators to address demand-related issues and prioritize needs based on orders and forecasts.
• Serve as a “help desk” to sales and sales coordinators by providing answers to questions, solutions to problems, and guidance through the ordering process.
• Identify material risks, develop mitigation plans and recommendations to manage service levels.
• Coordinate flow of information to production, category managers, traffic, distribution center and sales for optimization and mitigating risks.
• Manage orders and inventory to maximize fill rate and on time deliveries.
• Prioritize inventory to fill customer orders applying an ABC analysis approach.
• Identify problematic areas and assess the status for benefit realization and effectiveness of process improvement efforts.
• Find solutions for problem orders and develop mitigation plans and recommendations for corrective action.
• Reporting and communication of Fill Rate, Forecasts, and Inventory with Sales Team and/or Customers.
• Seek process efficiencies to reduce costs and maintain or improve margins.
• Identify Master Data issues that need resolution.
• Excellent analytical and problem-solving skills, with the ability to analyze data, draw conclusions, and make informed decisions.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Detail-oriented, organized, and capable of managing multiple tasks and priorities in a fast-paced environment.
• Regularly works onsite to build strong team connections, collaborate across functions, and solve problems in real time.

The essential functions listed above are not exhaustive. The organization may assign other duties as needed to meet business requirements.

This is a non-exempt position with an hourly pay rate range of $28 to $31 per hour.

Minimum Requirements

Required Qualifications:

• Proficient and experienced in MS Office programs.
• Proficient and experienced in using supply chain management software and tools (e.g., ERP systems, inventory management software)

Preferred Education & Experiences:

• Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field.
• Proven experience as a Supply Chain Specialist or in a similar role, demonstrating comprehensive knowledge of supply chain processes.
• Strong understanding of procurement, inventory management, logistics, and demand forecasting.

Knowledge, Skills, and Abilities (KSAs):

• Strong analytical and problem-solving skills.
• Clear and effective written and verbal communication and strong interpersonal skills.
• Self-motivated and must be flexible, innovative, and comfortable in setting own priorities.
• Excellent prioritization skills to work well under pressure and meet competing deadlines.

Work Environment

This is an on-site position based at the Trident Support Center office in Seattle’s Ballard neighborhood, with the option to work remotely on Fridays.

In-office time takes place in a typical office environment: temperature controlled with adequate lighting and moderate noise. While remote, employees must provide appropriate home office space.

Physical/Mental demands:

While performing the duties of this Job, the employee is regularly required to sit for long periods of time at a desk. Frequently required to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or hear. The employee will occasionally stand, walk, and may lift and/or move up to 10 pounds. Specific vision abilities required by this job include near vision for frequent use of a computer.

Work Authorization