Order Management Operator II

Position Overview

Receive and sort packages, identify/inventory contents, place product in order tole, identify and save patient settings, enter order in ERP system, pick-up and distribute orders to appropriate areas, identify and locate rush/expedite orders as needed, transfer files and update orders, process orders through 3D printer and post process.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Download user settings into current software platforms.
• Verify settings and route to appropriate function when errors or mismatches occur.
• Stamp/sticker order form with correct information.
• Prioritize and schedule ship dates consistent with established/expected turnaround time.· Diagnose and determine product faults.
• Confirm rechargeable products meet charging specifications.· Enter necessary information into the order processing system.
• Create, file, and retrieve device history records for Hearing Instruments.· Prioritize and schedule ship dates consistent with established/expected turnaround time.·
• Communicate problems with incoming orders to the appropriate personnel.· Distribute work orders to the relevant departments.
• Post-process builds.
• Invest shells to create a negative of the shell called “investment.”
• Set up 3D printers (clean and prepare for the next batch).
• Match and sort shells/molds.
• Operate laser serial number engraving equipment.
• Disassemble hearing aids.
• Conduct DSA testing.
• Read, understand, and follow written work instructions, SOPs, etc.
• Follow verbal instructions from leaders and trainers.
• Follow all safety policies and procedures; promote a safe work environment.· Meet attendance, quality, and productivity standards.
• Work in a fast-paced, team environment, with flexibility to rotate responsibilities as needed.
• Maintain accurate documentation and records with integrity.
• Attend required training and ongoing learning opportunities.
• Participate in and support continuous improvement projects and initiatives.
• Perform other duties as assigned, including cross-training.
• Perform repetitive tasks accurately.
• Keep the work area clean.

Competencies (Knowledge and Skills needed for this position.)

• Support the on-boarding/training of new team members as needed
• Willing to help as needed
• Strong data entry/computer skills.
• Read, understand, and follow written and verbal directions.
• Ability to work in a fast-paced environment
• Maintain a high degree of accuracy and close attention to detail.
• Perform repetitive movements.
• Basic computer skills.
• Strong basic math, word processing/data entry skills, written and verbal communication skills.

Job Type: Full-time

Pay: $18.50 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-site gym
• Paid time off
• Vision insurance

Work Location: In person