Order Management Specialist

Responsible for managing and processing sales orders through the ERP system, ensuring order accuracy, stock availability, pricing compliance, and profitability. The role acts as a bridge between Sales, Procurement, Stores, and Operations to ensure smooth order execution.

Key Responsibilities:

• Review, validate, and authorize sales orders received from the Sales team.
• Verify pricing, margins, delivery terms, commercial conditions, and profitability before order approval.
• Process and maintain sales orders accurately in the ERP system.
• Monitor order status from receipt to delivery and ensure timely execution.
• Track and verify open sales orders, ensuring corresponding sales activities, deliveries, or customer transactions are progressing as planned.
• Investigate and follow up on pending or inactive sales orders and coordinate with the Sales team for timely resolution.
• Identify and escalate commercial risks, low-margin transactions, duplicate orders, or deviations from approved terms.
• Generate and maintain order-related reports, including order aging, backlog, and sales analysis.
• Ensure compliance with company policies, approval matrices, and documentation requirements.
• Support management with operational insights and recommendations to improve order management and profitability.
• Ensure regular ERP updates by maintaining accurate and timely updates of sales orders, order status, pricing changes, and transaction progress in the system.

Work Location: In person