Order Operations Manager

Job Description – Order Operations Manager

Job Type: Full-time

Company Overview: Lewis Marine Supply is a fast-growing, high-volume 60+ year established Marine Distributor and Retailer located in sunny South Florida, with locations throughout the Southeastern US. We are committed to providing exceptional customer service and high-quality products to our customers and community and strive to create a welcoming environment where customers can enjoy a seamless shopping experience.

Position Overview: The Order Operations Manager oversees end-to-end order processing across retail and eCommerce channels. This role ensures accurate, timely, and efficient order fulfillment while improving operational workflows, coordinating with internal teams, and delivering an excellent customer experience. The ideal candidate is detail-oriented, analytical, and skilled at managing cross-functional operations in a fast-paced environment.

Responsibilities:

Order Management & Fulfillment

• Manage the full order lifecycle from order placement to delivery and returns
• Ensure accurate order processing across POS and eCommerce platforms
• Monitor daily order volume and fulfillment performance
• Resolve order exceptions, delays, and escalations efficiently

Retail & eCommerce Operations

• Coordinate order flow between retail stores, warehouses, and thirdparty logistics providers
• Ensure consistency and accuracy across online and instore order systems

Process Improvement & Reporting

• Identify inefficiencies and implement process improvements to reduce errors and costs
• Develop and track KPIs (order accuracy, fulfillment time, cancellation rate, returns)
• Prepare operational reports and present insights to leadership

Cross-Functional Collaboration

• Partner with Customer Service to resolve customer order issues
• Work closely with Warehouse, Logistics, IT, and Finance teams

Compliance & Quality Control

• Ensure compliance with company policies, and vendor agreements
• Maintain data accuracy and documentation standards
• Support audits and operational reviews as needed

Qualifications:

• 35+ years of experience in order operations, fulfillment, or supply chain roles
• Experience in both retail and eCommerce environments
• Strong analytical, organizational, and problemsolving skills
• Proficiency with order management systems and Excel

Benefits:

• Competitive pay based on experience.
• Opportunities for advancement and career growth.
• We offer you and your eligible family members a comprehensive and valuable benefits program which includes, medical, dental and vision. We also offer all employees company paid life insurance, short term disability and longterm disability. Matching 401k.