Order Processor

Job Description

NMK Electronics, a Midwich Group company, stands at the forefront of the professional AV industry in the Middle East.   With a strong presence across the region, NMK combines a premium portfolio of reputable brands, a dedicated and skilled team and a reputation built on trust and results that started in the 1980s.  
Our expertise has earned us the confidence of top consultants, system integrators and end users. NMK has delivered a number of prominent local AV projects throughout the region, and with a mission to drive growth, this is an exciting time to join the team.

 About the Role / Order Processor 
We are looking for a detail-oriented Order Processor to join our team. In this role, you will be responsible for managing sales orders from entry to fulfilment, ensuring accuracy, efficiency, and excellent customer support throughout the process.
The ideal candidate will have strong organisational and communication skills, a keen eye for detail, and a customer-first mindset. Experience with ERP systems and working knowledge of shipping and logistics coordination is a plus.
This is a great opportunity for someone who enjoys structured tasks, thrives in a team environment, and takes pride in getting things done right the first time.

Job Requirements

• Degree/Diploma in related field or equivalent experience 
• A minimum of 2 years of experience preferably within the AV or technology sector.
• Knowledge of CRM and ERP systems
• Strong attention to detail with a focus on accuracy in order entry and document handling
• Customer-focused mindset with clear and professional communication skills
• Organised and able to prioritise tasks 
• Adaptable and calm under pressure in a dynamic work environment
• Collaborative team player with experience working across departments such as sales, logistics, and accounts
  
  

Job Responsibilities

Order Management 

• Accurately process customer orders in a timely and efficient manner.
• Monitor product availability and stock levels; provide customers with estimated delivery times, shipping schedules, and communicate any anticipated delays.
• Prepare and manage shipping and supporting documents for export customers.
• Generate Pro Forma Invoices, Commercial Invoices, and other necessary documentation related to customer orders.
• Process and coordinate customer return requests in line with company policies.
• Maintain and file order records and documents in the ERP system.
• Review and track all pending sales orders in the ERP system, ensuring they are either invoiced or appropriately cancelled; coordinate with sales teams or customers to resolve outstanding orders.
• Collaborate with the all the relevant department (sales, procurement, finance, logistics) and stay updated on order fulfilment procedures and policies.
• Execute any other related duties or assignments as delegated.
• Monitor and follow up on stock reservation lists, taking necessary action before initiating cancellations.

Customer Communication

• Communicate with customers throughout the order fulfilment process to provide updates and clarify requirements.
• Inform customers about current stock levels, including reserved stock items.
• Follow up with customers to ensure timely payment collection.
• Respond to customer inquiries within 24 to 48 hours to maintain a high level of service responsiveness.
• Provide clients with all necessary documentation related to their orders (e.g., invoices, packing lists, shipping documents).
• Verify that customer information is accurate and up to date in internal systems.
• Propose alternative solutions or product options when requested items are unavailable.