Order to Cash Operations Analyst III

About Trellix
Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.

Role Overview:

About the role

• Data Steward for Worldwide Orders, Assets & Entitlements.
• Review and analyze data and provide input to the order operations teams to ensure accurate booking of orders for all Geos.
• Perform routine data maintenance activities, including analysis, cleansing and reporting of customer master data, hierarchy updates, and attribute assignment to ensure accurate records of the customers/partners etc.
• Maintain productivity and quality as per set standards.
• Interact with global Customer Database, Order Operations, Revenue, IT and Sales Support teams to identify areas of process improvements.
• Review and analyze customer data to perform tasks like data cleansing, deduplication of accounts, data standardization, etc.
• Build and maintain customer and partner hierarchies.
• Work on issues, analyze the data and provide an update to management with suggestions.
• Should be focused towards delivering projects on time
• Maintain up-to-date knowledge of Trellix products and processes
• Participate in projects and resolve process inefficiencies

About you:

• 10+ years in master data management and preferably with commerce/business administration background.
• Good communication skills: Fluency in English is a must
• Advanced computer skills (Google products etc.).
• Strong work ethic & organizational skills
• Analytical and problem solving abilities
• Should be flexible to work in shifts
• Prioritization, attention to detail and task management skills

Performs key activities and problem solving activities related to broad business operations and the order to cash end-to-end process, including order management, licensing, provisioning, assets & entitlements, royalties, returns, tech support replacements, logistics, and billing. Conducts these activities across a range of go-to-market motions. Partners cross-functionally leading problem solving and issue resolution related to order complexity – with sales, channel, legal, deal desk, revenue, product management, finance, and sales operations. Works closely with key channel partners building relationships, enabling, and working together important initiatives. Collaborates with IT on process and systems improvements.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans

• Medical, Dental and Vision Coverage

• Paid Time Off

• Paid Parental Leave

• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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