Order-To-Cash Operations Specialist

Job Title: Order-To-Cash Operations Specialist

Location: Seattle, WA 98102–Preferred | Open to Madison, NJ 07940

Work Model: 60% Onsite

Schedule: Monday–Friday, Standard Business Hours

Pay Rate: $79.03–$96.42/hour (W2)

Position Overview

We are seeking a Order-To-Cash Operations Specialist to join a high-impact Cell Therapy operations team. This role will serve as a subject matter expert in Order Exception Management within SAP ERP, supporting global stakeholders and third-party distributors to ensure a seamless order-to-cash process and exceptional delivery experience for patient treatment centers worldwide.

Cell Therapy represents one of the most innovative areas in modern oncology, offering significant growth potential and the opportunity to directly support life-changing treatments.

Key Responsibilities

• Support global order-to-cash operations , including market launches and cross-functional initiatives.
• Monitor automated document creation (sales orders, purchase orders, intercompany orders, deliveries) in SAP S/4HANA and resolve exceptions.
• Partner with Production Planning, Scheduling, Commercial teams, Finance, and specialty distributors to ensure on-time delivery .
• Escalate operational issues to IT and vendor teams as needed.
• Act as an Order Management SME for ERP implementations across manufacturing sites.
• Support User Acceptance Testing (UAT) , including defect tracking and resolution.
• Maintain SOPs, work instructions, dashboards, and reporting tools.
• Drive process improvements and support regulatory compliance (cGMP/GxP).
• Collaborate with BI&A teams to develop reporting and analytics.
• Provide weekend/holiday on-call support as required.

Required Qualifications

• Bachelor’s degree with 5+ years of experience in the pharmaceutical or biotech industry.
• Hands-on experience with SAP S/4HANA and strong ERP knowledge.
• Background in regulated environments (cGMP/FDA).
• Experience in Order-to-Cash processes , including order management, invoicing, credits, and returns (Cell Therapy experience preferred).
• Advanced proficiency in Microsoft Office 365 (Excel, Outlook, PowerPoint, Word).
• Strong organizational, communication, and decision-making skills with the ability to manage competing priorities.

Core Competencies

• Self-motivated with strong ownership and accountability
• Excellent planning and organizational abilities
• Effective collaborator across global teams and cultures
• Skilled at conflict resolution and managing high-pressure situations
• Adaptable to rapidly changing business needs

Work Environment

• Office-based role requiring minimum 60% onsite presence .
• Remote work must be conducted from a dedicated home office with reliable internet access.
• Extensive computer and phone usage required.