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ORM Specialist: Manager
JOB_REQUIREMENTS
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Employment Type
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Company Location
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Salary
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- 5 to 7 Years
- Full Time
- Mumbai
- As per industry standard
- Reporting HR Contact Details
- hr@ftv.ind.in
- Opening - 1 Positions
Job Description
- Develop and execute the comprehensive Online Reputation Management strategy for the brand .
- Lead the response protocol for all online feedback, handling escalated issues and defining the brand's tone of voice .
- Act as the primary liaison with PR, Legal, and Senior Management for crisis management and strategic messaging .
- Analyze ORM data to deliver high-level reports with strategic, actionable insights to leadership .
- Design and implement proactive campaigns to build a positive brand image and mitigate potential risks .
- Manage ORM tools, budgets, and mentor a team of specialists .
Key Responsibility Areas
- Measurable improvement in overall brand sentiment and online ratings .
- Effective and swift resolution of brand reputation crises with minimal negative impact .
- Strategic value of insights delivered to leadership, influencing business decisions .
- Successful implementation of proactive reputation-building initiatives .
- Leadership and development of the ORM team .
Qualifications
- Diploma/ Degree/ Masters In Related Field
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