Orthodontic Assistant / Floater – Clinical Support Coordinator

Orthodontic Assistant / Floater – Clinical Support Coordinator

Gwinnett Orthodontics – Lilburn, GA

At Gwinnett Orthodontics, we are building a modern orthodontic experience centered around communication, technology, efficiency, and exceptional patient care. We are looking for an energetic, positive, adaptable team member who thrives in a fast-paced environment and loves helping both patients and teammates succeed.

This role is ideal for someone who enjoys staying busy, taking initiative, and creating an organized, upbeat atmosphere throughout the office.

This position combines both Orthodontic Assistant responsibilities and a Floater / Clinical Support Coordinator role, meaning the ideal candidate is comfortable providing active patient care while also supporting clinical flow, digital systems, sterilization, and overall office efficiency.

Most Important Trait: Personality

We can teach systems and workflows. We cannot teach attitude.

The ideal candidate is:

• Warm, positive, and team-oriented
• Proactive and dependable
• Organized and detail-focused
• Comfortable multitasking in a fast-paced office
• Excited to help wherever needed
• Professional with excellent communication skills
• Adaptable and calm under pressure
• Tech-friendly and willing to learn new systems

Position Overview

The Orthodontic Assistant / Floater – Clinical Support Coordinator supports both the clinical and administrative sides of the practice to help create an efficient, organized, and exceptional patient experience throughout the day.

This role includes:

• Active orthodontic assisting and patient care
• Supporting doctors and coaches during clinical procedures
• Helping maintain smooth patient flow
• Floating wherever support is needed most throughout the office

This is not a “stand around and wait” role. This is for someone who enjoys staying busy, taking ownership, and helping the entire team succeed.

ResponsibilitiesOrthodontic Assisting & Patient Care

• Provide chairside orthodontic assistance during patient appointments
• Assist with braces adjustments, wire changes, ties, and appliance checks
• Assist doctors and clinical team with patient procedures and treatment flow
• Perform debond appointments and assist with retainer delivery appointments
• Take orthodontic records including:
• Digital scans
• Photos
• X-rays
• Take refinement scans and document appropriately
• Prepare patients for treatment and ensure comfort throughout visits
• Educate patients on oral hygiene, aligner wear, elastics, and appliance care
• Help maintain efficient patient flow throughout the day
• Assist with emergency orthodontic visits as needed

Floater / Clinical Support Responsibilities

• Float throughout the office where support is needed most
• Clean and reset chairs/stations for the next patient
• Handle new patients if the Treatment Coordinator is still with another patient
• Take X-rays for existing patients when coaches get behind
• Assist team members during busy clinical periods
• Help maintain smooth communication between front and clinical teams
• Take celebration photos/videos for patient starts and milestones
• Send videos for patient starts and upload celebration photos into the patient system

Digital & Case Management

• Add starts to the case management tracker
• Add deband records and patient photos into the system
• Enter refinement scans into case management
• Add recall reminders for retainer/photo checks
• Add new starts into DentalMonitoring prior to patient visits
• Check and verify arrival of:
• Invisalign starts
• Refinement cases
• Retainers
• Appliances
• Communicate through WhatsApp and Weave as needed
• Text the doctor daily patient start names and totals

Invisalign & Treatment Preparation

• Ensure Invisalign trays are composite-filled and prepared
• Prepare patient bags and trays for the day
• Organize trays and setups for the following day
• Ensure clinical materials are organized and ready

Sterilization & Office Maintenance

• Perform sterilization responsibilities throughout the day
• Keep drawers, supplies, and stations stocked
• Maintain cleanliness and organization throughout the office
• Help ensure smooth daily office operations

Preferred Qualifications

• Orthodontic assisting or dental experience preferred
• Experience with Invisalign, digital scanning, and orthodontic records is a plus
• Comfortable with technology and learning new software
• Strong communication and organizational skills
• Ability to multitask and stay detail-oriented
• Positive attitude and strong team mentality

Compensation & Growth Opportunity

• Starting pay: $18–$20/hour based on experience and skill level
• Clear opportunity for growth to $28+/hour through performance, leadership, expanded responsibilities, and clinical development
• This is not intended to be “just a job” — it is an opportunity to build a long-term career within the orthodontic field
• Opportunities for advancement and upward mobility within the practice as the company continues to grow
• Hands-on learning in modern orthodontics, digital systems, patient care, and practice operations
• Encouragement of self-learning, initiative, and continuous personal and professional growth
• Ideal for someone who wants to grow into higher-level clinical, leadership, training, or operational roles over time
• Supportive team culture focused on development, accountability, communication, and long-term success

Benefits

• Positive and supportive culture
• Growth opportunities
• Modern, technology-focused practice
• Team-oriented environment
• Opportunity to make a meaningful impact on patient experience

If you are dependable, motivated, detail-oriented, and excited to contribute to a strong team culture, we would love to meet you.

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• On-the-job training
• Opportunities for advancement
• Paid time off

Work Location: In person