Orthodontic Scheduling Coordinator

Overview
We are seeking a dynamic and detail-oriented Orthodontic Scheduling Coordinator to join our dedicated dental team. In this vital role, you will be the first point of contact for patients, managing appointment scheduling, patient communication, and administrative support to ensure a smooth and efficient orthodontic practice. Your energetic approach and excellent organizational skills will help foster a welcoming environment while maintaining precise scheduling and documentation practices. This paid position offers an exciting opportunity to contribute to patient care excellence and clinic operations.

Responsibilities

• Manage all aspects of orthodontic appointment scheduling using electronic health record (EHR) systems such as Eaglesoft or Dentrix, ensuring accuracy and efficiency.
• Verify insurance coverage, including insurance verification for orthodontic treatment plans, utilizing systems like Epic, Meditech, or Athenahealth.
• Coordinate patient intake processes, including collecting medical history, updating records, and reviewing documentation for completeness.
• Communicate effectively with patients via phone, email, and in person to confirm appointments, provide instructions, and answer inquiries with professional phone etiquette.
• Maintain accurate medical records by reviewing documentation for completeness and compliance with HIPAA regulations.
• Assist with billing procedures related to orthodontic services, including medical billing, CPT coding, ICD-10/ICD-9 coding, and Medicare/Medicaid requirements.
• Support front desk operations by managing multi-line phone systems, filing patient records, and providing exceptional customer service to ensure a positive patient experience.
• Collaborate with clinical staff to coordinate treatment schedules and ensure timely care delivery while adhering to clinic policies.

Requirements

• Proven experience in medical or dental office administration, preferably within an orthodontic or dental clinic setting.
• Strong knowledge of EMR systems such as Eaglesoft, Dentrix, or similar platforms; familiarity with Epic or Meditech is a plus.
• Experience with medical coding (CPT, ICD-10/ICD-9), insurance verification, and medical billing processes.
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and health information management software.
• Knowledge of dental terminology, medical terminology, HIPAA compliance standards, and healthcare documentation review procedures.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Exceptional organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment.
• Strong communication skills paired with professional phone etiquette and customer service orientation.
• Office management experience including front desk duties such as filing, multi-line phone handling, intake processing and appointment scheduling. Join our team as an Orthodontic Scheduling Coordinator where your enthusiasm and expertise will directly impact patient satisfaction and clinic success! We are committed to supporting your professional growth while providing a positive work environment that values your contributions every step of the way.

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Dependent health insurance coverage
• Employee discount
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Work Location: In person