OSIM Sales Associate (Stonestown Galleria)

About OSIM

OSIM is a global leader in wellness and lifestyle products, renowned for our innovation in massage technology and premium customer experiences. With a strong retail and online presence across North America, OSIM continues to redefine the art of well-being through our iconic massage chairs and various wellness massage products.

Position Summary

We are seeking a motivated and customer-focused Sales Associate to join our dynamic team at our Stonestown Galleria location. This role is ideal for individuals passionate about wellness, lifestyle products, and delivering exceptional service in a premium retail environment.

You will be the face of OSIM, helping customers discover how our massage chairs and wellness products can enhance their everyday life.

Key Responsibilities:

Sales & Customer Engagement

• Actively approach and engage customers with warmth and professionalism.
• Understand customer needs and recommend suitable massage chairs or wellness products.
• Conduct in-store massage chair demonstrations with confidence and product knowledge.
• Upsell and cross-sell based on customer lifestyle and preferences.
• Meet or exceed personal and store sales targets.

Customer Experience

• Create a positive and memorable shopping journey for each customer.
• Maintain high standards of presentation, cleanliness, and brand image.
• Follow up with customers post-purchase to ensure satisfaction and generate referrals.

Store Operations

• Assist with opening and closing duties, stock replenishment, and merchandising.
• Use POS systems to process transactions accurately and efficiently.
• Maintain a strong understanding of promotional campaigns and pricing updates.

Requirements

• Minimum 1 year of retail sales experience, preferably in consumer electronics, lifestyle, or wellness products.
• Strong communication and interpersonal skills.
• Customer-first mindset with the ability to build rapport and trust.
• Comfortable working in a fast-paced, sales-driven environment.
• Flexible to work mall hours, weekends, and holidays as required.
• Mandarin or Cantonese language skills are a plus.

What We Offer

• Competitive hourly Wage + Commission + Monthly Bonus
• Monthly performance bonuses
• Staff discount on OSIM products
• On-the-job training on product knowledge and sales techniques
• Opportunities for advancement in a growing wellness brand

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Experience:

• Retail sales: 1 year (Preferred)

Language:

• Chinese (Required)

Work Location: In person