Outbound Telemarketing Supervisor

Job Title: Outbound Telemarketing Supervisor – ATM ISO Sales

Location: Onsite – Green Bay

Compensation:

• Competitive base salary (aligned to experience)

Position Summary

We are seeking a hands-on Outbound Telemarketing Supervisor to build, lead, and scale an internal sales development team focused on ATM placement and lead generation.

This role is responsible for recruiting, training, and managing a team of outbound callers who generate qualified leads and appointments for the ATM sales organization. The ideal candidate has 1–2 years of ATM ISO experience, understands high-volume outbound environments, and can drive consistent pipeline generation through disciplined activity management.

This is an onsite leadership role within a fast-growing ATM company, offering the opportunity to build a team from the ground up and directly impact revenue growth.

Key Responsibilities

Team Build & Leadership

• Recruit, hire, and onboard outbound telemarketing representatives
• Develop scripts, call flows, and objection-handling frameworks specific to ATM placements
• Train team members on:
• ATM value proposition
• Target markets (retail, c-store, independent merchants)
• CRM usage and call tracking

Performance Management

• Set and manage daily/weekly KPIs:
• Call volume
• Contact rate
• Lead conversion
• Appointment setting
• Monitor calls and provide real-time coaching and feedback
• Implement accountability structures and performance improvement plans as needed

Lead Generation & Pipeline Development

• Oversee outbound campaigns targeting:
• Retail businesses
• Convenience stores
• High-traffic merchant locations
• Ensure consistent delivery of qualified leads to field sales team
• Refine targeting lists and outreach strategies to improve conversion rates

Operations & Reporting

• Track and report on team performance metrics and pipeline contribution
• Maintain CRM integrity and reporting accuracy
• Collaborate with sales leadership to align on lead quality and conversion outcomes

Required Qualifications

• 1–2 years of experience in the ATM ISO industry
• Prior experience in:
• Outbound telemarketing
• Call center or inside sales environments
• Demonstrated ability to:
• Meet or exceed activity and lead generation targets
• Train or mentor junior team members
• Strong understanding of:
• ATM placement sales process
• Merchant acquisition strategies
• High level of organization, accountability, and communication skills

Preferred Qualifications

• Previous supervisory or team lead experience
• Experience building or scaling an outbound sales team
• Familiarity with:
• CRM systems (e.g., Salesforce, HubSpot, or similar)
• Auto-dialers and call tracking software
• Background in merchant services or payments industry

Why Join Us

• Opportunity to build and lead your own team from the ground up
• High-impact role directly tied to company growth
• Fast-paced, entrepreneurial environment
• Clear path to advancement into sales or operations leadership
• Work onsite with leadership in a growing ATM company

Ideal Candidate Profile

• Player-coach mindset (leads by example)
• Highly disciplined and metrics-driven
• Strong communicator with coaching ability
• Thrives in a high-volume, performance-based environment
• Motivated to build systems, teams, and scalable processes