Outreach Behavioral Health Case Manager

Summary

Job Duties

• Provides community outreach and early intervention case management services to individuals and/or families who are at risk of a behavioral health crisis or in need of intensive care coordination. Completes situational assessment and provides immediate support to all clients entering caseload.
• Develops recovery-oriented stabilization plan with clients and/or their families as the means for implementing appropriate services. Responsible for coordinating services being provided; arranging resources, advocating for needed services, intervening in crises, and making appropriate referrals.
• Develops and maintain a working relationship with community providers which may include crisis stabilization facilities, crisis responders, behavioral health treatment providers, health care providers, shelter providers, landlords, and other community programs which may support participants.
• Documents all contacts in a timely basis including face-to-face interviews, collateral and networking contacts, and correspondence. Maintains case records in accordance with standards and requirements. Prepares reports by collecting, analyzing, and summarizing treatment and results data.
• Prepares case closure in a timely manner by reviewing and communicating care plans, orienting family members and other collateral contacts and providing resources. Provides follow up services when appropriate and necessary.
• Communicates clients' progress by attending weekly interdisciplinary meetings and supervision in compliance with agency policies and procedures. Collaborates and works with other community agencies.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Follows policies, procedures, and protocols for this program as a member of the Outreach Behavioral Health Team.
• Performs other duties as assigned by the supervisor which are consistent with the position.

Knowledge, Skills & Abilities

• Capability and willingness to work independently under general supervision in a self-directed manner and as part of a team. Possess good time management, organizational, and problem-solving skills. Ability to quickly grasp new techniques, deal with rapid changes in events, remain calm in stressful situations, relate to various individuals in a calm, professional manner.
• Ability to communicate clearly and effectively, both verbally and in writing, with people from a variety of cultural, economic, and ethnic backgrounds; individuals experiencing disabilities; and individuals for whom English is not their first language. Able to identify community resources and services for families and coordinate provision of services; to establish effective working relationships with internal county staff as well as with community partner organizations.
• Understands the need for maintaining confidentiality of information. Familiarity with client record documentation requirements, collaborative care plan development and implementation.
• Ability to accurately complete data entry and clearly transmit information through email. Have a working knowledge of Microsoft Excel, Outlook, and Word and the capacity to work effectively with different software applications.

Education, Experience & Certifications

• Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or related field required.
• Two or more years of experience in providing crisis mental health and/or case management services required
• Prior relevant experience and training may be substituted for years of experience
• Valid Driver's License

* Candidates must be legally authorized to work in the United States. Island County does not provide visa sponsorship. *