Outreach Coordinator-Broker Channel

Description:

Who We Are

Innovative Integrated Health (IIH) is a mission-driven healthcare organization dedicated to helping frail, underserved, and multiethnic seniors live safely and independently at home with dignity. Through the Program of All-Inclusive Care for the Elderly (PACE) model of care, we deliver high-quality, personalized healthcare and supportive services that improve quality of life across the communities we serve.

At IIH, our work is rooted in compassion, cultural understanding, and deep respect for those in our care. Team members play a vital role in supporting seniors throughout Central and Southern California—delivering care that’s not only clinically excellent, but also personal, coordinated, and community-based.

When you join IIH, you become part of a team committed to making a real difference in the lives of older adults—every single day.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Job Summary

The Outreach Manager – Broker Channel is responsible for developing and maintaining relationships with Medicare Advantage agents and Health Brokers to help drive census. The Outreach Manager will be responsible for identifying potential agents/brokers and contracting with those who meet our criteria. The Outreach Manager will provide direct oversight and support to the contracted agents, which includes but is not limited to communicating organizational needs, overseeing broker/agent performance and providing support as needed. This position will also be responsible for establishing and maintaining community relationships, as well as identifying and implementing organizational development.

Essential Job Functions

Duties include, but are not limited to:

• Supports the IIH Business Development department’s participant (PTP) recruitment efforts and enrollment assistance for IIH’s PACE program
• Provides direct support and management to the contracted brokers/agents.
• Completes marketing and sales training for all contracted brokers/agents
• Provides on-going outreach training to contracted partners.
• Participates in community health events, education activities, and PACE-sponsored events, as assigned.
• Develop meaningful, relevant relationships with community organizations including but not limited to, senior and cultural centers, churches, doctors’ offices, and/or housing communities.
• Engages in mandatory and ongoing training and skill-building activities to effectively achieve intake, enrollment, and program goals.
• Provides PACE referral and community health resource information to PACE-eligible seniors, their families/caregivers, and/or community members in designated service area(s).
• Assists with the set-up of health education and PACE information booths.
• Attend industry specific conferences and seminars to recruit new partners and stay on top of industry trends.
• Responsible for adding and reviewing annual Community Outreach and Marketing calendar to ensure readiness and timely preparation.
• Tracks broker/agent activity in the Enrollment Activity Tracker
• Submits promotional material requests and reports utilization figures to the VP of Business Development.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned.
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in schedule of hours worked.
• May be required to use a personal vehicle for business purposes. If so, valid California Driver’s License, current proof of insurance, and vehicle registration are required.

Knowledge, Skills and Abilities

• Bilingual preferred
• Sales and/or customer service experience strongly preferred.
• Basic knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook).
• Ability to communicate effectively, both orally and in writing.
• Ability to quickly learn department policies, procedures, goals, and services.
• Skill: Attention to detail and accuracy.
• Ability to change priorities regularly.

Working Conditions and Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to access all areas of the center throughout the workday.
• Ability to lift up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of another qualified employee when attempting to lift or transfer objects over 25 pounds.
• Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.
• Ability to communicate verbally with an excellent comprehension of the English language.
• Work is generally performed in an indoor, well-lit, well-ventilated, heated, and air-conditioned environment.

Requirements:

Experience

• Minimum of one (2) years of sales and/or customer service experience
• Minimum of one (1) year of documented experience working with a frail or elderly population.
• Minimum of one (1) year of documented supervisory experience preferred.

Education and Certification

• High School diploma or General Education Development (GED) required.
• 4-year college degree strongly preferred.
• Current CPR/BLS Certification
• Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.

Other Requirements:

All employees facilitating PACE marketing activities are required to pass the PACE marketing exam.

Core Values

• Respect at the core of our interactions.
• Honesty and Integrity with every endeavor
• Patient – Centered care aligned with participant values, beliefs, and preferences.
• Encouragement that motivates and empowers others to be the best they can be.
• Quality Care that is efficient, transformative and innovative.