Outreach Home Delivery Assistant

Job Title: Outreach Home Delivery Assistant

FLSA Status: Non-Exempt

Schedule: Part time, 24hrs/week; 8hrs Wednesdays non-negotiable, 16hrs flexible hours

Application Deadline: Review of applications will continue until the position is filled.

Summary: Coordinate Home Delivery Program; interview potential patrons, gather and deliver materials. Occasionally support other Outreach Programs and community events.

Educational and Experience Requirements:

Minimum:

• 15+ hrs of college or relevant experience
• High School Diploma
• Valid Driver’s License

Preferred:

• Experience with public libraries
• Experience with outreach and community engagement

Duties and Responsibilities include the following. Other duties may be assigned as needed.

Home Delivery Program

• Evaluate individuals to determine if they are eligible for Home Delivery services.
• Gather and request materials in a timely manner.
• Process incoming and outgoing holds.
• Keep accurate reading histories, statistics, requests, ILL, reading challenges
• Maintain order in the work area and delivery shelves.
• Contact Patrons via phone calls or email.
• Print and maintain documents/patron reminders and due slips.
• Assist patrons with the use of the online catalog, digital resources, and databases.

Assist with Other Outreach Services

• Fill in for other staff members and make deliveries as needed.
• Place and process holds for Books-to-Go Program
• Assist with representing the library in the community through programming to populations in most need of library services.
• Delivery locations may include senior living facilities, and community centers.
• Assist as needed during community events and parades.

Maintain Records

• Maintain records and statistics of circulated and returned items for the Home Delivery Program. Keep notes on contact between patron and staff.
• Submit gas receipts promptly
• Inform appropriate staff of any vehicle maintenance issues

Communication with Co-Workers and Administration

• Effective, timely, thorough, and respectful communication with co-workers, Administration, and IT/Facilities in-person, by phone, in writing, or by email to communicate any concerns regarding deliveries, vehicles, or technology related issues.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, the employee could be expected to do the following:

• Frequently move about or position self to access library materials and office equipment on the floor, in totes, and on shelves up to 6 feet in height.
• Repeatedly move individual bags of library materials up to 40lbs and push a cart full of bags weighing approximately 200+ lbs.
• Working and driving in outdoor weather conditions during deliveries.
• Regularly operate a computer, printer, barcode scanner, and other office equipment.

Knowledge, Skills, and other Abilities:

• Excellent customer service skills
• Proficient computer skills: familiar with using the internet, office productivity software (i.e. Google Workspace, Microsoft), and email.
• Ability to work with scanners, printers, and photo copiers
• Working knowledge of reader interest levels, books, authors, and reference sources
• Working knowledge of automated library circulation systems and online databases
• Working knowledge of print, non-print, digital, and online information sources available from a wide variety of sources, including publishers, the internet, and library and vendor-based systems
• Ability to present ideas and provide instruction; comfortable with teaching and using of various forms of technology
• Ability to adapt to multiple demands and changing priorities, to learn and be willing to embrace change
• Ability to develop or demonstrate necessary decision-making, leadership, team-building, strategic, and conflict-resolution skills
• Ability to set priorities, organize, and coordinate multiple projects
• Ability to successfully maintain the performance of assigned duties and responsibilities to achieve the desired outcomes.
• Ability to communicate effectively verbally, in writing, and by listening
• Ability to interact in a positive and effective manner with co-workers, supervisors, and general public
• Ability to perform with minimum supervision, to work collaboratively in a team environment, and to demonstrate professional standards, good judgment, dependability, and timeliness in various environments inside and outside the library.