Overnight Front Desk Associate

Job Summary
As a Front Desk Associate, you will be the vibrant face of our establishment, welcoming guests with enthusiasm and ensuring their experience is nothing short of exceptional! You’ll play a crucial role in managing guest relations, providing outstanding customer service, and supporting gym operations. Your ability to multitask and communicate effectively will help create a warm and inviting atmosphere for all visitors.

What you’ll do

• Greet guests with a friendly smile and assist them with check-in and check-out processes.
• Manage multi-line phone systems to answer inquiries and schedule tours with guests (NO outbound sales calls or high-pressure sales tactics)
• Address guest concerns promptly and effectively, ensuring satisfaction throughout their visit.
• Execute cleaning as needed
• Maintain front desk operations by keeping records organized and up-to-date.

Basic qualifications

• Strong customer service skills with a passion for hospitality management.
• Ability to work flexible hours, including nights, weekends, and holidays as dictated by the needs of the club.
• Proficiency in phone etiquette and handling multi-line phone systems.

Preferred qualifications

• Customer service

Why you’ll love it here
We’re dedicated to creating an environment where our team members can thrive both personally and professionally. We offer a supportive workplace that values your contributions while providing opportunities for growth within the hospitality industry.

Our benefits include:

• Competitive pay structure
• Free Black Card gym membership
• Opportunities for professional development
• Supportive team culture focused on well-being

Join us in delivering unforgettable experiences to our guests while growing your career in the exciting world of hospitality!

Job Types: Full-time, Part-time

Pay: $11.00 - $13.50 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person