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Overnight Nightwatch
Overnight Nightwatch-Position Overview
The Night Watch Position is an observe and report position; at no point should a guest be physically engaged. This is primarily an unsupervised position during the evening hours. This position focuses on assisting guests, staff, and boaters. In addition, some light maintenance will be performed and issues that arise during the shift will be troubleshot. Communication is essential for this position, as well as outstanding customer service.
Responsibilities
- Adhere to all of Cape Ann Marina policies and procedures (see Night Watch Manual)
- Conduct security rounds throughout the entire property (restaurant, hotel, marina, docks, etc.) 3-4 times a night
- Properly dispose of all refuse in the property trash barrels and maintain the rubbish compactor
- Assist with directing guests to the correct parking locations
- Assist the Front Desk with closing procedures
- Reports any incidents that may arise during the shift
- Secure all doors and windows on the property
- Check all restrooms on the property for proper cleanliness and perform locker check
- Fuel boats after hours (Please see Karl for training seasonally)
- Bag a minimum of 30 10lb bags of ice per night and supply stock to the freezer near the lobby entrance
- Check guests in or accept walk-ins depending on occupancy
- Accommodate any guest requests (assists with luggage, etc.)
- Complete the Night Watchman’s report and communicate any issues to the Front Desk upon arrival
- Checking the parking area and ensuring there are no unauthorized vehicles
- Ensuring all hotel doors are locked and that all rooms are properly silent
- Monitoring who enters, and leaves, the hotel
- Responding to calls when co-workers need assistance
- Escorting guests where necessary (e.g., if they are intoxicated and need to go to their room or if they are lost)
- Also performs any other such duties as requested by management
Skills and relevant work experience
- Experience: Previous security, law enforcement, or customer service experience (hospitality preferred).
- Physical Stamina: Ability to stand/walk for long periods (up to 8 hours) and perform physical checks.
- Skills: High attention to detail, strong verbal and written communication, and ability to handle stressful situations calmly.
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