Overnight Remote Utility Dispatch Representative

Auxillium is redefining what a modern call center can be. We specialize in supporting small to mid-sized programs through a flexible delivery model that combines in-house expertise with a secure remote workforce.

We partner with startups, growing companies, and organizations outsourcing for the first time to build scalable, high-quality customer experience solutions. Our teams support both B2B and B2C clients across industries including sports technology, gaming, healthcare, dispatch, workers’ compensation, medical research, and financial services.

At Auxillium, we are committed to:

• Delivering exceptional service and customer outcomes
• Maintaining high standards in quality and data accuracy
• Driving continuous process improvement
• Creating long-term value for both our clients and employees

Just as importantly, we are deeply invested in our people. We provide the training, tools, and leadership support needed to help employees grow professionally and build meaningful, long-term careers.

We are looking for motivated, reliable self-starters who take pride in their work and bring a positive, solutions-oriented mindset. If you’re seeking more than just a job—and want a true career path—we’d love to connect.

About Our Client

Our client is a recognized leader in the Outside Plant Damage (OPD) industry, bringing decades of expertise across broadband, telecommunications, field investigations, insurance recovery, and litigation.

Each year, utility and telecom companies incur millions of dollars in damages to underground and aerial infrastructure caused by third parties. Managing these incidents requires significant time, resources, and specialized expertise.

Through a comprehensive dispatch, investigation, and recovery program, our client enables organizations to:

• Recover costs associated with infrastructure damage
• Reduce future incidents through proactive engagement and education
• Navigate complex state and national dig laws, including 811 compliance
• Streamline claims, collections, and litigation processes

This program allows their clients to stay focused on core operations while ensuring damages are properly managed, recovered, and mitigated over time.

Primary Functions:

• Accept inbound/outbound calls regarding new damage to power/gas/electricity, insurance/citizen inquiries, and investigator updates.
• Completes claim entry to a database consisting of damage and location information provided by 1st responders or field techs.
• Dispatch methods of communication include phone, email, and SMS.
• Communication may include routing personnel to specific territories, handling weather conditions, and advise of other hazards that may require safety precaution.
• Monitors field personnel in transit.
• Communicate effectively, professionally, clearly and courteously when receiving inbound calls and placing outbound calls.
• Follows escalation process for dispatch issues to Field Manager.
• Meet production expectations, handle time and other key performance indicators as stated by employer and Client.

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities which will be handled and skills which will serve the best customer service and allow agent success.

Required Knowledge, Skills & Abilities:

• Education requirement: Currently enrolled in high school, high school diploma or equivalent.
• Ability to proficiently use Microsoft Office Applications such as Word, Excel, and Outlook.
• Ability to use web-based database tools.
• Superior communication and people skills.
• Good decision making and problem-solving skills.
• Quickly learns new processes.
• Clear, articulate speaking voice.
• Must be able to read computer-generated scripts and can multi-task.
• Must be organized with the ability to handle a high volume of utility dispatch calls.
• Must be reliable & punctual.
• Be an Active contributor in a positive team environment.
• Willingness to adapt to Auxillium’s highly positive culture as a supportive Team Member.

Work at Home Requirements:

• Current minimum speed requirements are 30 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services.
• Excellent critical thinking skills, problem solving and strategic thinking abilities.
• Working knowledge of computer equipment and technology and the implementation of such within an office/business environment.
• Maintain a high degree of accuracy and great attention to detail.
• Communicate effectively, professionally, clearly, and courteously with customers.
• Proficient in information management programs and MS Office.
• Ability to work in fluid and ever-changing situations.
• Willingness to adapt to Auxillium’s highly positive culture as a supportive Team Member.

Job Location:

Orientation and the first week of training will be in person at our contact center located in La Junta, CO OR Pueblo, CO. Applicants must be able and willing to train in-house during training and nesting. This is work from home, temporary position during overnight hours.

Position Type:

90-day Probationary period

Full-Time/Temporary

Hours / Schedules:

Monday - Thursday 5PM - 4AM

Benefits:

Auxillium offers a competitive benefits package for full-time regular employees which includes a competitive pay rate, paid time off program, 401K, medical, dental, and vision plans.

Pay:

$16.25 per hour