Overnight Roadside Support Specialist

Now Hiring: Roadside Support Specialist
Pay Range: $17.00
Schedules: Full-Time, Overnight Shifts

• Sunday through Thursday: 12:00 AM – 8:00 AM

Apply now: eagleteleservices.biz/careers.html
Completion of the application process is required for consideration.

About Eagle TeleServices

Eagle is a 24/7 customer response center serving the North American commercial trucking industry. We support after-hours road service for industry leaders such as Michelin Americas Truck Tires, Yokohama Commercial Tire, American Commercial Tire Network, and independent tire dealers.

Joining our team means developing a strong sense of urgency and problem-solving skills that help keep trucks — and the economy — moving.

Position Overview

We're looking for candidates who thrive in a fast-paced, customer-focused environment. You’ll play a key role in helping commercial truck drivers get back on the road quickly and safely.

Key Responsibilities

• Accurately locate vehicle breakdowns across the U.S. and Canada using digital mapping tools
• Communicate clearly and professionally via phone and email
• Coordinate with drivers, fleet dispatchers, and tire vendors to arrange timely tire replacements
• Follow detailed customer profiles to ensure accurate service and product fulfillment
• Enter critical service information into our system in real-time during calls

What You Bring

• Full fluency in English (spoken and written)
• Minimum typing speed of 40 words per minute
• Strong verbal and written communication skills with sharp attention to detail
• At least 1–2 years of customer service experience
• Ability to multitask in a high-pressure environment
• Confident navigation of online tools and mapping applications
• A personal computer and reliable high-speed internet (cable or fiber) that meet our tech requirements

Ready to Apply?

Visit eagleteleservices.biz/careers.html and complete our RSS Assessment to get started!

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 12 hour shift
• Overnight shift
• Rotating shift

Work Location: Remote