Owner Relations Representative

Key responsibilities include:

• Investigate and respond to owner inquiries received by phone, email, or mail

• Navigate multiple internal systems to retrieve well, lease, and account information

• Research ownership details, division order status, lease records, and basic revenue information

• Perform account updates including address changes, correspondence routing, and account notes

• Review updated process information and communicate with other internal business units as needed

• Escalate owner inquiries to appropriate departments using established coding and routing processes

• Prepare and send written correspondence to correct groups when required

• Maintain organized documentation of inquiries and research findings

• Provide high-quality customer service while meeting established response and accuracy standards

• Perform other related duties as assigned

• Experience (customer service, administrative, accounting, land, or similar)

• Ability to learn and navigate multiple computer systems

• Strong analytical skills and ability to research owner, lease, and well information

• Basic understanding of oil & gas terminology (deed/title documents, lease types, production basics) preferred

• Basic knowledge of Division Order or Revenue Accounting concepts a plus

• Strong written and verbal communication skills

• Professional customer service skills

• Ability to handle sensitive information with accuracy and confidentiality

• High school diploma or GED required; Bachelor’s degree preferred

Crosby Energy Services is seeking an Owner Relations Representative to support our client’s owner relations team. This entry-level position is responsible for researching and responding to inquiries from royalty owners, working interest owners, and other external parties. The role requires accuracy, professionalism, and the ability to learn multiple internal systems used to retrieve owner and lease data.

This is an excellent opportunity for candidates interested in oil & gas administrative, land, accounting, or revenue roles.