Owners Association Executive

Job Overview

We are seeking a dynamic, detail-oriented, and highly organized Owners Association Admin to support the effective management and compliance of the community. This role is responsible for ensuring adherence to regulatory requirements, maintaining accurate documentation, facilitating communication, and fostering a positive living environment.

The successful candidate will play a key role in supporting the Owners Association, enhancing resident satisfaction, and ensuring smooth day-to-day administrative operations.

Key Responsibilities

1. Association Coordination

Act as the primary point of contact for Owners Association members and residents.

Handle inquiries, concerns, and requests in a professional and timely manner.

Coordinate and attend association meetings.

Prepare agendas, meeting minutes, and official documentation.

2. Resident Relations & Support

Provide accurate information and assistance to residents.

Build and maintain positive relationships to enhance community satisfaction.

Support residents with community-related matters and procedures.

3. Issue & Complaint Resolution

Investigate and resolve resident complaints and service requests.

Coordinate with internal departments and service providers for effective resolution.

Ensure timely follow-up and closure of issues.

4. Communication & Outreach

Facilitate communication between the Owners Association, residents, management, and vendors.

Prepare and circulate reports, emails, notices, and community updates.

Maintain transparent and consistent communication channels.

5. Community Engagement

Work with internal teams to enhance community initiatives and resident experience.

Support community events and engagement activities.

6. Document & Records Management

Maintain accurate and updated records including:

Community rules and regulations

Legal and compliance documents

Owner and resident records

Correspondence and official files

Record resident interactions and issue resolutions.

Ensure compliance with data protection and privacy regulations.

7. Dispute Management

Assist in resolving conflicts and disputes in coordination with the Customer Service team.

Promote a harmonious and cooperative community environment.

8. Compliance & Emergency Support

Support compliance with applicable laws, regulations, and internal policies.

Assist during emergency situations by coordinating with relevant teams and authorities.

Ensure residents receive timely safety-related information.

Qualifications

Bachelor’s degree in Business Administration, Management, Customer Service, or related field.

Proven experience in community management or Owners Association administration.

Strong knowledge of relevant laws, regulations, and industry best practices.

Excellent written and verbal communication skills.

Strong organizational and administrative abilities.

Key Attributes & Competencies

Customer-focused with strong commitment to resident satisfaction.

Detail-oriented and highly organized.

Empathetic, patient, and professional in handling residents’ concerns.

Proactive and solution-oriented mindset.

Strong problem-solving and decision-making skills.

Ability to work collaboratively with diverse stakeholders.

Capable of managing multiple tasks in a fast-paced environment.

Job Type: Full-time