PA to General Manager

Overview

We want to ensure the General Manager's office operates with precision, professionalism, and a welcoming spirit that reflects the very best of our hotel. We're looking for a Personal Assistant to the General Manager who can anticipate needs, manage priorities seamlessly, and provide exceptional support that enables smooth leadership and outstanding guest and team experiences.

JOB SUMMARY: Responsible for providing secretarial and administrative support to the General Manager.

Responsibilities

• Arranges/schedules appointments and/or meetings for the General Manager.
• Keeps and updates files in an orderly manner.
• Controls the flow and screens all documentation routed to the Office of the General Manager.
• Receives and screens incoming calls or unexpected visitors of the General Manager.
• Prepares Complimentary/Upgrade Request forms and Gift Vouchers when necessary.
• Transcribes letters, memos and other correspondence dictated by the General Manager.
• Follows through instructions or directives cascaded down to the Executive Committee members or to department heads by the General Manager and ensures adherence.
• Assists the General Manager in arranging and confirming accommodation and other booking requirements for the hotel's Board of Directors and their immediate relatives at sister properties or other hotels as needed (Board Meetings abroad or leisure).
• Responsible for the reproduction and compilation of all Executive Office Reports.
• Records and circulates copies of the minutes of the Executive Committee Meeting to all committee members; responsible for similar tasks for other official meetings as requested by the General Manager.
• Drafts response letters to guest questionnaires/concerns/complaints for the General Manager's approval; receives, arranges, and confirms hotel accommodation requests through the Executive Office.
• Arranges travel schedules/itineraries/flights for the General Manager.
• Performs other duties as assigned by the General Manager from time to time.
• Facilitation, coordination and execution of tasks related to completion and delivery of hotel Special Projects & other events in Qatar.

Self-Management

• Comply with hotel rules and regulations and provisions in the employment handbook.
• Comply with company grooming standards to portray a professional image of self and the hotel.
• Comply with time and attendance policies.
• Actively participate in training and development programs and maximize opportunities for self-development.
• Demonstrate understanding and awareness of policies relating to health, hygiene and fire life safety.
• Familiarize yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are logged promptly and reported to the line manager.
• Comply with the company's corporate code of conduct.
• Familiarize yourself with company values (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to be Yourself) and ways of working.
• Perform all tasks as directed by the manager in pursuit of business goals.

General

• Comply with the Company's Corporate Code of Conduct.
• Familiarize yourself with company values and model desired behavior.
• Perform tasks as directed by the manager in pursuit of business goals.

Qualifications

• Bachelor's degree or higher in Business Administration or a related field.
• Two years of hotel or secretarial experience in a similar field, or an equivalent combination of education and work experience.
• Arabic proficiency required.
• English proficiency required.

What you can expect from us

We provide the support you need to succeed, including a competitive salary and a wide range of benefits designed to help you live your best work life - including a full uniform, generous room discounts, and comprehensive training.

About the company

IHG Hotels & Resorts