Packaging Representative (CSR)

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products, pricing, custom orders, and delivery timelines
• Create and follow up on quotes for both potential and existing customers
• Coordinate with production, logistics, and other departments to ensure smooth order fulfillment
• Resolve customer complaints or issues with accountability, care, and professionalism
• Maintain accurate records of all customer communications and transactions
• Track orders, manage returns or adjustments, and keep customers informed of order status
• Proactively reach out to customers for feedback and satisfaction checks

Requirements

• 1–3 years of experience in customer service or sales support; experience in
• Strong verbal and written communication skills
• Excellent organisational abilities and the capacity to multitask in a fast-paced environment
• A problem-solving mindset with a patient, customer-focused attitude
• Ability to work independently as well as collaboratively within a team

How to Apply

Send your resume and a brief cover letter via Whats App at 0326-6890239.

Job Type: Full-time

Pay: Rs40,000.00 - Rs70,000.00 per month

Work Location: In person