Summary/Objective:

The Outpatient Paraprofessional Team Lead plays a critical role in supporting our CCBHC model by providing direct supervision, structure, and guidance to the paraprofessional team—including PRS, Peers, and TCM staff. This position ensures that paraprofessional services are delivered consistently, with high quality, and in alignment with CCBHC requirements for care coordination, person-centered planning, and whole-person support. The Team Lead provides both administrative oversight and clinical support to staff while also carrying a small caseload to remain engaged in service delivery and maintain a strong understanding of workflow and patient needs.

In addition to supervisory responsibilities, the Paraprofessional Team Lead provides PRS services designed to restore, support, and develop the skills necessary for individuals to succeed in community living. These services promote social, emotional, behavioral, and educational functioning; support inclusion and integration; and help individuals pursue their personal goals. Interventions are hands-on and goal-oriented, focusing on developing Personal and Community Competence while supporting individuals toward minimal reliance on ongoing professional intervention.

The Team Lead ensures that all paraprofessional interventions are implemented according to the individual’s person-centered treatment plan, documented accurately, and coordinated with the broader care team—including clinicians, nursing, care management, and medical staff. This role is essential to maintaining high-quality psychiatric rehabilitation services; reducing barriers to engagement; enhancing care coordination; and supporting timely follow-up, risk mitigation processes, and CCBHC-aligned outcomes. The Paraprofessional Team Lead helps create consistency across locations, elevates the standard of care, and strengthens our ability to support individuals in achieving stability, independence, and meaningful community participation.

Essential Functions (Job Duties):

Lead Role:

• Provides daily direction and communication to employees.
• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Provides performance feedback and coaching on a regular basis to each team member.
• Is available for employees who experience work and/or personal problems providing appropriate coaching, direction, and resolution.
• Ensures employees have appropriate training and other resources to perform their jobs.
• In collaboration with their supervisor, responds to and resolves employee relations issues expressed by team members.
• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
• Assists the Outpatient Associate Directors with daily operations and oversite of paraprofessional team.
• Ensures job duties and expectations of paraprofessional team are being performed at their highest level and tracking Key Performance Indicators on a regular and ongoing basis.
• Works as a member/leader of special or ongoing projects that are important to Behavioral Health.
• Establishes work procedures and processes that support the company and departmental standards, procedures, and strategic directives
• Uses appropriate judgement in upward communication regarding department and employee concerns.

For Adults:

• Provider of rehabilitation support recover oriented activities, interventions and skill development necessary for the individual to improve self-management of and reduce relapse to substance use, the negative effects of psychiatric or emotional symptoms that interfere with a person's daily living skills that are critical to remaining in home, school, work, and the community.
• Assist individual to identify a meaningful life role goal and objectives through a person-centered process.
• Train in coping skills to address symptoms, manage stress and reduce exposure and vulnerability to stress.
• Assist in identifying trauma triggers.
• Assist in developing healthy coping alternatives especially to anger and challenging situations.
• Encourage personal autonomy through stress management skills, recognition and coping with mental health symptoms.
• Encourage development of ways to manage free time.
• Assist in navigation of transportation.
• Guide in understanding and managing chronic medical conditions.
• Engage in further development of health social skills.
• Educate in wellness activities.
• Teach and strengthen daily living skills.
• Encourage development of financial management strategies.
• Assist in pursuing, securing, and retaining, integrated, competitive employment as identified related to a chosen life role.
• Assess on-going progress toward recovery and functional skill development.
• Maintain all required documentation in a timely manner.
• Communicate and report to Supervisor.
• Actively participate in timely completion of assigned trainings.

For Children:

• Consulting with collaterals, with the client’s permission, toward the end of improving client outcomes while assisting them in addressing their goals.
• Provide psycho education with the goal to restore and support community tenure and avoid more restrictive placements, enhance personal relationships, establish support networks, increase community awareness, develop coping strategies toward effective functioning in all relevant environments.
• Teach and strengthen daily living skills to assist with self-management and reduction of the effects of psychiatric emotional, physical developmental or substance challenges.
• Assist in developing wellness skills.
• Support personal autonomy skill development.
• Enrich personal skills.
• Develop health skills.
• Identification of personal interests and hobbies.
• Assess on-going progress toward recovery and functional skill development.
• Maintain all required documentation in a timely manner.
• Communicate and report to Supervisor.
• Actively participate in timely completion of assigned trainings.

Supervisory Responsibilities:

The Outpatient Paraprofessional Team Lead will be responsible for providing administrative and clinical support to all paraprofessional roles: Psychiatric Rehabilitative Services, Peer Support Services, and Targeted Case Management Services. The Outpatient Paraprofessional Team Lead will provide supervision to paraprofessional staff across all outpatient behavioral health locations.

Competencies:

Required Education and Experience:

• Must be 18 years of age and have a High School Diploma, with 1-3 years of relevant experience working with adults and children with substance use or mental health conditions OR a Bachelor’s degree in a relevant human services field.

Additional Requirements:

• Travel between clinic locations as assigned to provide on-site supervision, coaching, and support to paraprofessional staff, ensuring consistent expectations, workflows, and service quality across all CCBHC sites.
• Travel within the community as needed to support patient services, including home-based support, community linkage, care coordination, engagement outreach, and other activities necessary to advance person-centered treatment goals.

Position Type/Expected Hours of Work

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employees are required to maintain training, licenses, and certifications per regulatory and agency requirements.

Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur.

Employment at Citizen Advocates is “at will”. You are free to resign at any time and for any reason sufficient to you, just as Citizen Advocates is free to terminate your employment at any time and for any reason. We do not guarantee continued or permanent employment.

Citizen Advocates is an Equal Employments Opportunity/Affirmative Action Employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.