Part-Time Bilingual Medical Receptionist

Overview
Join our dynamic healthcare team as a Part-Time Bilingual Medical Receptionist and become the welcoming face of our clinic! This energetic role is perfect for someone passionate about providing exceptional patient service while supporting efficient clinic operations. As a key member of our front desk team, you will utilize your bilingual skills to communicate effectively with diverse patient populations, ensuring a smooth and positive experience from check-in to check-out. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and medical administrative expertise will make a real difference in patient care.

Responsibilities

• Greet patients warmly, verify insurance information, and assist with appointment scheduling using electronic health record (EHR) systems such as Epic, Meditech, or eClinicalWorks.
• Manage multi-line phone systems with professionalism, providing clear and courteous communication to patients, providers, and external partners.
• Verify insurance coverage, perform insurance pre-authorizations, and handle billing inquiries related to medical collection processes.
• Review and update patient records accurately, ensuring compliance with HIPAA regulations and maintaining confidentiality of health information.
• Assist with intake procedures, including collecting medical history, updating care plans, and documenting patient interactions thoroughly in EMR systems like Athenahealth or Dentrix.
• Support medical office management tasks such as filing, data entry, appointment reminders, and documentation review to ensure smooth clinic operations.
• Collaborate with clinical staff on medical coding tasks including CPT coding, ICD-9/10 coding, and documentation review to facilitate accurate billing and reimbursement.

Skills

• Bilingual proficiency in English and Spanish (or other relevant languages) with excellent verbal and written communication skills.
• Strong knowledge of medical terminology, ICD coding (ICD-9/10), CPT coding, and healthcare documentation standards.
• Experience working with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or Dentrix.
• Familiarity with medical billing processes including Medicare claims submission and insurance verification procedures.
• Demonstrated ability to provide exceptional patient service with professional phone etiquette and compassionate demeanor.
• Proficient computer skills including Microsoft Office Suite (Word, Excel), typing (10-key), and health information management software like Eaglesoft or Dentrix.
• Prior clinic or dental office experience with front desk responsibilities such as scheduling, filing, and managing multi-line phone systems.
• Knowledge of HIPAA regulations to ensure privacy and security of patient information at all times.
• Strong organizational skills for managing medical records, care plans, and administrative support tasks efficiently in a fast-paced environment. Join us in delivering outstanding healthcare experiences! Your enthusiasm for helping others combined with your technical expertise will contribute significantly to our mission of providing compassionate patient care while supporting the operational excellence of our clinic.

Work Location: In person