Part Time - Call Center Representative

8

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  Establish and maintain appropriate files and records on member accounts.

• Process daily reports.

• Process new, lost/stolen and replacement debit cards, credit cards.

• Process debit card fraud disputes and rejected transactions.

• Print and distribute daily and monthly debit card, credit card.

• Perform administrative duties for debit and credit card programs.

• Provide internal customer service to co-workers.

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  Professionally respond to routine inquiries from members regarding financial products and services.

• Accurately, promptly and efficiently perform routine to complex transactions per members' requests using the computer system.

• Identify, research, and resolve routine to moderately complex problems and inquiries.

• Identify and escalate priority issues.

• Promptly follow-up on member inquires not immediately resolved.

• Provide information on consumer loan products that best meet the member's needs.

• Provide members with product and service information.

• Route member calls to appropriate staff.

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  Comply with all department and credit union policies and procedures.

• All other duties as assigned.

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  2 years of customer service experience.

• Experience working in a financial institution (preferred).

• Previous call center experience (preferred).

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  Ability to handle numerous projects simultaneously.

• Strong attention to details

• Excellent written and oral communication skills

• Ability to communicate courteously and professionally

• Excellent problem solver

• Comfortable in a sales & goal oriented environment

• Moderate PC proficiency

• Bilingual/Spanish a plus

• Work as a team player.

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  Demonstrated proficiency in the use of word processing and spreadsheet software. Demonstrated ability to efficiently use other PC based software.

• Knowledge of IRA rules and regulations.

• Knowledge of Keys Federal Credit Union's products and services.