Part-Time Customer & Sales Support (On-Site)

Customer & Sales Support Associate (Entry-Level, Healthcare E-commerce)

Location: Warrenton, VA 20187 – Gainesville / Haymarket / Warrenton (Local Candidates Preferred)

Work Type: On-Site (Office-Based Role – Not Remote)

Schedule: Part-Time – 5 Hours/Day (10:00 AM – 3:00 PM), Monday to Thursday

Company: Vigour Med Store (www.vigourmedstore.com)

Job Type: Hourly | Entry-Level | Startup Environment

Compensation: $14-16 per hour

About Us

Vigour Med Store is a growing healthcare e-commerce platform serving clinics, hospitals, and medical

professionals. As a startup, we move fast and value individuals who are eager to learn, take initiative,

and grow with the company.

We are building a team that will evolve into future product specialists and business development

leaders.

Role Overview

This is an entry-level role combining customer support and sales support. You will interact directly

with healthcare customers, support their needs, and help drive sales through excellent service and

follow-up.

This role is ideal for someone who wants to build a career in customer success, sales, or business

development.

Key Responsibilities

Customer Support

• Handle phone support during business hours
• Respond to live chat inquiries
• Manage email communication with customers
• Provide order updates and after-sales support
• Conduct customer follow-ups via phone and email
• Ensure a smooth and professional customer experience

Sales Support & Growth

• Assist with product inquiries from clinics and hospitals
• Identify sales opportunities during customer interactions
• Recommend appropriate products based on customer needs
• Support quote sharing and product information requests
• Follow up with warm leads and existing customers
• Assist in upselling and cross-selling relevant products Maintain simple tracking of customer interactions and leads
• Share customer feedback to improve products and offerings
• Support light outreach to local healthcare providers

Training & Development

• Hands-on training will be provided for all sales support activities
• Learn how to communicate with healthcare customers effectively
• Learn the backend of customers management in Shopify
• Gain practical experience in product knowledge, sales conversations, and customer handling
• Continuous learning in a real startup environment

What We’re Looking For

• Strong communication skills (phone, chat, email)
• Friendly, professional, and customer-focused attitude
• Comfortable talking to customers and handling questions
• Basic computer and organizational skills
• Willingness to learn sales and business skills
• Self-motivated and dependable
• Interest in healthcare or medical products (a plus)
• Local candidate preferred (Fauquier County / Prince William County nearby)

Growth Opportunity

This role is designed for long-term growth within the company:

• Develop skills in customer success and sales
• Gain exposure to healthcare clients and products
• Pathway into:

o Product Specialist

o Business Development / Sales Role

After 6 months:

• Eligible for performance-based incentives tied to online sales

Compensation

• Hourly pay (based on experience)
• Performance incentives after 6 months

Why Join Us

• Work in a growing startup environment
• Gain real-world experience in sales and healthcare e-commerce Opportunity to grow your career quickly based on performance
• Be part of a small, driven, and supportive team

Pay: $14.00 - $16.00 per hour

Work Location: In person