Part-Time Front Desk Receptionist

Generations Salon and Day Spa | Raleigh, NC

We are seeking a professional, energetic, and customer service-driven Front Desk Receptionist to join our growing salon and day spa team. This position is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has a passion for the beauty and wellness industry.

As the first point of contact for our guests, you will play a vital role in creating an exceptional client experience while ensuring smooth day-to-day front desk operations.

Requirements:

• Previous front desk, receptionist, customer service, or beauty industry experience strongly (preferred)
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to multitask in a fast-paced environment
• Strong organizational skills and attention to detail
• Comfortable handling transactions and appointment scheduling
• Computer proficiency required (experience with Phorest Salon Software preferred but not required)
• Must be dependable, punctual, and a team player
• Retail Sales or beauty industry sales (preferred)

Responsibilities:

Guest Experience

• Greet and welcome guests upon arrival
• Provide exceptional customer service and ensure every guest feels welcomed
• Answer questions regarding salon and spa services, retail products, and promotions

Appointment Management

• Schedule, confirm, modify, and manage appointments efficiently
• Assist in maintaining an organized daily appointment book

Phone & Communication

• Answer incoming calls promptly and professionally
• Respond to client questions and direct inquiries appropriately

Checkout & Payments

• Process guest check-in/check-out
• Handle cash, credit card transactions, gift cards, and retail purchases accurately

Retail Sales & Guest Experience

• Help drive overall retail sales while creating a personalized and elevated guest experience
• Identify opportunities to suggest add-on service
• promote current salon and spa promotions, memberships, packages and special offerings

Administrative Duties

• Maintain accurate guest records
• Perform data entry and assist with general front desk operations
• Assist with inventory organization and retail merchandising when needed

Salon Presentation

• Keep front desk, waiting area, and retail displays clean and organized
• Help maintain a welcoming and polished salon environment

What We’re Looking For

We want someone who is:
✔ Friendly and outgoing
✔ Detail-oriented and organized
✔ Passionate about customer service
✔ Comfortable multitasking under pressure
✔ Interested in beauty, wellness, and creating memorable guest experiences

Position Details

• Part-Time (with potential for Full-Time growth opportunities)
• Starting Pay: $15/hour
• Employee discounts on retail products and salon/spa services

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person