Part-Time Hotel Front Desk Agent 7-3 PM Weekends

Essential Functions:

• 1. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, processing reservations and credit cards.
• 2. Provides quality service for guests including providing pertinent information about the area.
• 3. Handle and resolve guest complaints.
• 4. Operate switchboard giving courteous, polite service.
• 5. Assist in training of new front desk staff.
• 6. Demonstrate good communication skills.
• 7. Perform basic math using a calculator.
• 8. Have legible handwriting.
• 9. Knowledge of computer equipment.
• 10. Record information in the clerk log book and shift reports.
• 11. Promptly report all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or Company property.
• 12. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
• 13. Promote all marketing programs to the guest.
• 14. Responsible for accurate cash control to include keeping the cash drawer at a minimum and ensuring that the shift deposits balance.
• 15. Maintain a neat and clean appearance behind the front desk and in the lobby area.
• 16. Operate TDD equipment for hearing impaired guests.
• 17. Implement all company policies and procedures for safety and security.
• 18. Send and receive faxes.
• 19. Responsible for key control. Issues and receives both room keys and master keys.

Mandatory Job Requirements

• 1. Read, write and speak English.
• 2. Neat, well-groomed appearance, You will be supplied a uniform top and you supply Khaki dress pants.
• 3. Must have a flexible schedule to include weekends and evenings.
• 4. Good communication skills.
• 5. Pleasant personality and excellent people skills.

Accountability

• 1. Front desk section of Accounting Audit and Shoppers Report within acceptable range.
• 2. Maintains high level of Quality, Service and Cleanliness.
• 3. Maintains smooth operation and staffing of front desk.

Experience or Training Required

• 1. High school education.
• 2. Previous desk experience preferred, but not necessary.
• Willing to train, if you have the willingness to learn.
• Complete front desk training program as required.

Marginal Job Functions

• 1. Cleaning guestrooms and lobby area as needed.
• 2. Restocking front desk supplies.
• 3. Help with laundry, as needed.
• 4. Deliver cribs, towels or other items to guestrooms as requested.
• 5. Perform light maintenance duties.
• 6. Shovel during winter months.

Pay: $14.00 per hour

Benefits:

• Flexible schedule
• Free parking

Application Question(s):

• The shifts for this position are: Tuesdays 7-3PM, Wednesday 7-3 PM, Saturdays 7-3 PM, and Every-other Sunday. Are you available to work these shifts? If not please describe which shifts/days you are not available.

Shift availability:

• Day Shift (Preferred)

Work Location: In person