Part-Time HVAC Dispatcher/Customer Service Representative

Overview

THE REPAIR TECH, a growing Escondido HVAC and Appliance Repair Company Seeks Dispatcher/Customer Service Expert!

THE REPAIR TECH is a woman-owned, family-operated small business in Escondido and it is expanding its team. We're on the lookout for exceptional Dispatcher/Customer Service professionals to join their dynamic workforce.

The ideal candidate will have:

• Experience in HVAC, fleet management, or service operations
• Strong customer service skills
• Ability to thrive in a fast-paced environment

They offer:

• A supportive work environment
• Opportunity to contribute directly to company growth
• Chance to work with a close-knit, dedicated team

Join them in their mission to provide top-tier HVAC and appliance repair services to our local community. Help drive their success while developing your career in a family-oriented business setting.

If you're ready for an exciting new challenge, we want to hear from you!

Responsibilities
- Communicate with customers to address inquiries and provide solutions promptly
- Analyze data and assist in optimizing HVAC and appliance repair operations
- Utilize dispatch systems efficiently
- Support the tech team in managing activities and resolving any issues
- Operate phone systems to handle customer service calls effectively

Experience
Required Skills:

• Strong communication skills to interact with customers and internal teams
• Ability to analyze data and make informed decisions for logistics optimization
• Experienced in using digital tools and platforms
• Demonstrates excellent professional phone etiquette

Nice-to-Have Skills - We can teach these!

• Knowledge of HVAC terminology -
• Experience using Housecall Pro software
• Experience in HVAC business office setting

Pay: $18.00 - $20.00 per hour

Work Location: In person