Part-Time IT Consultant

Company Description

Insilico Medicine is a pioneering biotech company committed to advancing cutting-edge scientific research and developing innovative therapeutics through the power of artificial intelligence. Our dynamic team of global scientists works collaboratively on a wide range of therapeutic programs, advancing them into human clinical trials.

Role Description

We are a dynamic, fast-paced organization with a strong focus on collaboration and innovation. Our Cambridge office serves as a vital hub for our U.S. operations, and we are seeking a Part-Time IT Consultant to provide hands-on technical support and ensure seamless operation of all office technology. This role is ideal for an experienced, professional, and proactive IT specialist seeking a flexible, part-time opportunity.

Responsibilities

• Provide first-level technical support to office employees via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues promptly and efficiently.
• Set up, configure, and maintain computer systems, printers, electronic display monitors, and other office electronic equipment.
• Support smartphone setup, configuration, and troubleshooting (iOS and Android), including installation and management of business-related applications.
• Install, configure, and update all required business software, including Adobe Acrobat, Docusign, and the Microsoft 365 Suite.
• Manage user accounts, access permissions, and security configurations.
• Maintain accurate inventory and documentation of IT assets.
• Provide training and guidance to employees on IT tools and best practices.
• Collaborate with the IT team to enhance IT policies, procedures, and system performance.
• Ensure professional and respectful communication when assisting team members.
• Follow instructions and company protocols carefully to maintain operational consistency and security compliance.
• Perform other IT administrative or technical tasks as needed.

Requirements

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows and Mac operating systems. Experience in setting up new employee laptops and configuring required security and endpoint management software(e.g. Microsoft Intune).
• Familiarity with common office software and applications.
• Experience in managing Microsoft 365 or Google Workspace environments as an IT administrator (e.g.,Microsoft Office, Google Workspace).
• Familiarity with common business software applications (Adobe, Docusign, Microsoft Office, etc.).
• Experience setting up and maintaining various electronic devices, including monitors, smartphones, electronic access to office and audiovisual systems.
• Basic understanding of networking principles and troubleshooting.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Availability to provide onsite support twice per week, with remotely support for the rest of the week.
• Have flexibility to accommodate urgent issues.
• Ability to respond quickly and efficiently to user requests, ensuring same-day resolution of issues and requirements whenever possible.

Work Location: Hybrid remote in Cambridge, MA 02138