Part-Time Leasing Agent

Why join our team?

SAN MAR Properties INC. is a local professional property management company that has been in business for 40 years. We are looking for a extraordinary, customer service focused individual to join the SAN MAR Properties team as a Part Time leasing agent in Fresno, CA. This position would work Wednesday through Friday for a total of 24 hours per week, with occasional Saturdays depending on occupancy.

What you will be doing in a nutshell:

You will work with prospective residents from initial contact, through the application and move-in process. Primary contact for customer service needs for the community. Must be a strong communicator, have a professional presentation, be a team player, be flexible and adaptable, be able to multi-task and have strong follow up and organizational skills. Yardi experience preferred.

DUTIES AND FUNCTIONS:

· Understand and enforce SAN MAR Properties, Inc. policies and procedures; the community’s rules and regulations and the terms of the lease and other addenda to the lease

· Comply with the state Fair Housing (Residential Landlord & Tenant Act) and all other governmental laws and regulations

• Support and comply with company policies and procedures
• Good customer service

· Assist manager in daily rent collection and ensure deposits, recording of rent and reports are completed in a timely manner

• Prepare and process paperwork for applicants according to the established resident selection criteria
• Prepare, process rental applications, lease packets, renewals and related forms
• Conduct follow up calls and traffic documentation on all prospects
• Complete all necessary paperwork for re-certifications and/or lease renewals
• Follow through on 3rd party verifications for recertification (if tax credit property)
• Maintain property files, records and reports
• Maintain move-in packets and have paperwork ready for final signatures
• Maintain PG&E log for occupied and vacant units
• Assist in doing move-in inspection with residents and completion of move-out inspection and final closing statement
• To have a comprehensive working knowledge of all lease-related documents and be able to accurately complete the documents in a timely manner
• Good organizational skills
• Follow through with all requests from Resident Manager
• Perform all other duties as assigned
• Proficient sales skills
• Handle telephone calls and office visits from prospective residents and maintain occupancy goals
• Lease apartments at the highest effective rent level possible while maintaining a strong customer service/satisfaction philosophy
• Greet prospective residents with a smile, professionalism and pleasing personality. Have prospective resident fill out a Guest Card and take it with you so you can refer to the information during your tour
• Accompany prospects to model apartments and discuss size and layout of rooms, available facilities, such as swimming pool, recreation rooms, location of nearby shopping, services available and terms of lease
• Use knowledge of property and community to overcome prospect’s objections
• Always close by asking prospect to fill out an application and placing an application fee and deposit to hold their favorite floor plan
• Prepare the competitive market survey report as needed to be aware of competitive community rent levels and amenities
• Establish contact with businesses in the area to procure coupons or special notices suitable for our residents as a move-in package – “get acquainted” gift
• Establish “Corporate” contacts to promote your apartment community
• Obtain an acceptable closing ratio
• Qualify, demonstrate and lease apartments in accordance with Fair Housing guidelines
• Responsible for checking vacant units for show-ready status at the beginning of the workday
• Inspect apartments prior to move-in to ensure market-ready status
• Maintain neatness of office and surrounding area
• Assist in lease renewal program to maximize resident retention
• Respond to all resident requests promptly and courteously; help resolve resident issues
• Assist resident by scheduling maintenance calls
• Strong customer service/satisfaction philosophy
• Plan and execute resident events

Desired Skills:

• Professionalism
• Customer Service
• Telephone Etiquette
• Must be highly organized
• Be dependable and punctual
• Able to multi-task
• Familiarity with all Microsoft programs
• Experience in property management industry or office management a plus.

Requirements for all positions:

• Valid Driver's License
• Reliable transportation
• Proof of Vehicle Insurance
• Background checks including criminal, DMV and credit will be run on qualified candidates. We will also verify past employment.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Property leasing: 1 year (Preferred)

Work Location: In person