Part-Time Library Clerk

Job Description

This is entry level clerical work providing customer service through data entry, filing, processing, and maintenance of fees, files, records, and materials. Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. Customer contact requires courtesy, tact, and effectiveness which will include providing information, asking questions or obtaining clarification. Work is performed following established routines and procedures and although patterned, some variation in the sequence and choice of procedures used is permitted based on situations encountered in the workplace. Work requires knowledge of library practices and procedures Work is conducted in an office, library, or community environment to promote library services. Employee may be required to deliver or pick up mail, documents, supplies or materials. Due to the nature of library operations, the employee may be required to work evenings and on weekends, and at various branch locations. The physical demands consist mainly of moving from one work location to another, sitting, or standing at a work station for extended periods of time, walking, bending, stooping, pushing, pulling, reaching and squatting, using standard office and library equipment on an ongoing basis and dependent upon assigned work location, may be required to lift light objects weighing up to 25 pounds and push loaded book trucks weighing up to 50 pounds. Maintains appearance standards by reporting facilities issues and picking up litter on library grounds. The work is performed under general supervision where the work assignments are subject to instructions and established work routines, and the worker is given latitude to rearrange the sequence based on changing work situations or work flow.

Examples of Work

• Provides and promotes information regarding library services, programs, policies, and procedures.
• Receives, processes, and maintains correspondence, library materials, files, documents, fees, and records in various formats.
• Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience.
• Gathers information and assists customers in completing required forms and documents.
• Resolves customer issues utilizing established policies and procedures.
• Reviews library materials and routes them to proper sources.
• Establishes, retrieves, and maintains library records and files.
• Inputs information or data into computer systems established procedures.
• Makes written reports and fills out forms as necessary.
• Picks up and/or delivers a variety of mail, documents, materials, and supplies which may require operation of a motor vehicle.
• Operates standard office and library equipment such as personal computers using word processing, spreadsheet, database and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiche equipment, and calculator.
• May be required to work customer service desk.
• Demonstrates proficiency in the Library Technical Competencies.
• Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds.
• Understands the use of credit card payment system.
• Understands and assists customers in the use of self-service equipment.
• Serves on library committees that plan and administer activities.
• Demonstrates proficiency in the City of Jacksonville's competencies.
• Performs related work as required.

Knowledge, Skills and Abilities

• Knowledge of office or retail practices and procedures.
• Knowledge of the Library's organization, operation, policies, and procedures.
• Knowledge of cash handling procedures.
• Ability to use computer databases including computerized catalog and circulation systems.
• Ability to read, understand, and apply job related materials.
• Ability to file both numerically and alphabetically.
• Ability to communicate effectively verbally and in writing.
• Ability to follow verbal and written instructions
• Ability to perform basic mathematical calculations.
• Ability to establish and maintain effective working relationships.
• Ability to provide customer service in a library setting.
• Ability to operate standard office and library equipment such as personal computers using word processing, spreadsheet, database and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiche equipment, and calculators.
• Depending on assignment, must have ability to travel between various locations to meet the assignments of the position.

Open Requirements/Supplemental Information

• Experience in a clerical, library, or retail work environment is preferred.
• High school diploma or GED is preferred.