Part-Time Office Coordinator - 248094

Overview :

• Responsible for greeting clients, answering incoming calls, and following up on inquiries regarding treatment.
• Facilitate client admission by gathering insurance information, collecting required forms, and obtaining prior treatment records.
• Collaborate with third-party to verify insurance coverage and follow up on outstanding verification's.
• Respond to client inquiries regarding fees, benefit coverage, good faith estimates, and program details.
• Assist therapists in scheduling or re-scheduling client appointments and informational calls.
• Develop and update training materials and internal reference documents regarding intake processes and EHR protocols..
• Maintain up-to-date records in CRM and respond to all inquiries in a timely manner.
• Assist therapists in coordinating discharge by reaching out to other programs to determine availability and potential fit.
• Assist the team with other administrative and operational needs, as required.

Requirements :

• Must be highly organized and detail oriented.
• Must be collaborative and team oriented.
• Minimum or two years of experience in customer service/administrative duties
• Experience in admissions/mental health services preferred

Schedule/Shift :

Monday - Friday 9am-2pm/10am-3pm