Part-Time Phone Support, US Pet Door Manufacturer (Remote, 20-30 hrs/wk)

Part-Time Phone Support (Remote, US Only)

We are PetDoors.com, a small premium pet door manufacturer based in San Luis Obispo, California. Most of our industry has offshored their support. We keep ours in the US because the difference matters to our customers.

Our customers care deeply about their pets and they are about to cut a very large hole in their house. That combination leads to phone calls from people who are confused, overwhelmed, frustrated, or just want to make absolutely sure they are making the right $500 decision. Your job is to help them figure it out so everyone can get back to their day.

What you will actually do This is a phone-first role. You will spend most of your shift talking to people. On any given day, you will:

• Walk a customer through sizing for their dog, switch to a live chat, send a tracking email, and pick the chat right back up.
• Use our training materials to solve the standard problems and your own judgment to solve the unexpected ones.
• Notice a pattern across multiple calls and tell our engineering team exactly what they need to fix.

Sometimes a great phone call saves a sale. Sometimes it prevents a return six months later. Sometimes it means telling someone our product is not the right fit for their home. We consider all three to be a successful outcome.

What we need from you

• You live in the US and have reliable home internet. There are no exceptions for either.
• You genuinely like talking to strangers on the phone. This matters more to us than your resume.
• You can handle constant interruptions. Nobody actually multitasks. The real skill is dropping a chat mid-sentence to take a phone call, finishing the call, and picking the chat back up right where you left it. People who can get yanked between channels and brush it off thrive here. People who need unbroken focus will burn out by Tuesday.
• You read instructions once and apply them. We have documentation so we do not have to answer the same question three times.
• You communicate clearly in writing.
• You stay calm. When a customer is frustrated, you know it is never about you.

Schedule and flexibility We are hiring for 20 to 30 hours per week to start. We care about your output, not your hours. You build your own schedule within our business hours of 7am to 5pm Pacific time. Examples:

• Four hours a day, five days a week
• Three eight-hour days
• Short shifts spread throughout the week if that fits your life better

We do not track minutes. We do not police meal breaks. We do not care if you need to step away to pick up a kid at 2pm. Tell us your schedule, stick to it, and deliver good work.

This is genuine flexibility because we measure your outcomes instead of your hours. People who use that flexibility to fit work around a real life thrive here. People who use it to disappear get found out fast.

Pay and benefits

• $20 to $25 per hour depending on experience
• Fully remote
• Tools provided
• 401(k) with match
• Health, dental, and vision after eligibility period

How to apply: Send your resume and a cover letter to careers@petdoors.com or apply here on Indeed.

We get a lot of applications. To help us find the people who pay attention to details, please do two things in your cover letter:

• Include the word monkey somewhere in the text.
• Write three to four sentences about a specific time you helped someone by using your judgment instead of following a standard playbook. Tell us the situation, what you did, and the outcome.

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Language:

• English (Required)

Location:

• United States (Required)

Work Location: Remote